Deputy General Manager at Canopy by Hilton London City
We have an exciting opportunity for an experienced Deputy General Manager to join the team at Canopy by Hilton London City.
Reporting to the General Manager, you will be fully responsible for the overall performance of the hotel, with oversight of Rooms, Food & Beverage, Kitchen, Maintenance, Health & Safety, and Security operations, including full P&L responsibility and acting as Deputy to the General Manager.
About the role
- Lead the day-to-day operations of the hotel, working closely with the General Manager and Executive Committee to deliver exceptional results.
- Drive business performance through effective decision-making, financial management, and operational excellence.
- Take ownership of hotel profitability, including budgets, forecasting, P&L performance, and commercial initiatives.
- Analyse market trends and identify opportunities to grow revenue, improve efficiency, and enhance guest satisfaction.
- Oversee operational departments including Rooms, Food & Beverage, Kitchen, Maintenance, Security, and Health & Safety.
- Ensure compliance with brand standards, quality assurance, and all statutory requirements.
- Champion guest satisfaction by delivering memorable experiences and driving continuous service improvements.
- Lead and support Heads of Department, fostering a culture of accountability, collaboration, and development.
- Drive team engagement, succession planning, and people-focused initiatives across the hotel.
- Act as a brand ambassador, promoting innovation, creativity, and strong community connections.
- Support the General Manager in owner relations, corporate partnerships, and strategic business planning.
- Deputise for the General Manager when required, including crisis management responsibilities.
- Ensure hotel assets are maintained to the highest standards, overseeing maintenance plans and audit compliance.
- Monitor key performance indicators across guest experience, people, quality, health & safety, and food safety.
- Maintain a strong focus on service recovery, guest loyalty, and the continued success of the Hilton Honors programme.
About the candidate
A qualified Deputy General Manager with at least 2 years’ experience in the upscale market in a similar role. Hilton experience is desirable.
The ideal candidate will demonstrate:
- A thorough understanding of fire safety, security protocols, and Martyn’s Law requirements.
- Proven expertise in Health & Safety legislation, compliance, and best practices.
- Solid understanding of HR policies, employee relations, and people-related KPI’s.
- Experience working within global hotel brands and operating to brand standards.
- Knowledge of Hilton Worldwide systems, procedures, and brand requirements is desirable.
- Familiarity with Canopy by Hilton standards and lifestyle hospitality concepts is advantageous.
- Understanding of corporate governance, policies, and operational frameworks.
- Awareness of ESG (Environmental, Social & Governance) objectives and sustainability trends within hospitality.
- A commercial mindset with the ability to balance guest experience, team engagement, and financial performance.
- A strong business acumen, and understanding of hotel financial performance, including P&L management, budgeting, forecasting, and cost control.
About the hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK.
Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
What We Offer our Enthusiasts:
- Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
- Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio
- Free Access to Perkbox platform via HSF (Health Cash Plan), to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%
- Private medical insurance
- Enhanced company pension contributions
- Recommend a friend scheme
- Life assurance
- Cycle to work scheme tax-free
- Tech scheme tax-free
- Workplace pension scheme
- Free access to Hospitality Action services (Financial, legal, and mental health support)
- Free meals
- Eye care vouchers
- Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University
- Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!
(Terms and Condition apply to all benefits)
If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative!
4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture.
