Director of Operations

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Working with FM organisations to find their next great leaders

We have been engaged by dynamic, fast-growing contract cleaning and soft facilities management business operating across London to appoint a Director of Operations. Our client manages a diverse portfolio of prestigious contracts, primarily within the corporate, commercial office, and premium residential sectors.

This is a senior leadership role responsible for the entire service delivery arm of the business. This position is critical for translating commercial growth into sustainable, profitable, and high‑quality service execution. The successful candidate will lead a multi‑layered management team, oversee all contractual obligations, manage significant operational budgets (P&L), and drive innovation in service efficiency and staff engagement. Key areas of accountability include

• Full P&L responsibility for the Operations division, including budget management, cost control, margin protection, and reporting on KPIs to the MD/CEO.
• Develop and implement operational strategies that support the company’s 3‑year growth plan, focusing on scalability and geographic efficiency within London and
• Lead the identification, evaluation, and rollout of operational technology (e.g., T&A systems, digital auditing platforms, robotics) to improve productivity and quality assurance.
• Ensure all client contracts are delivered to the highest standard, meeting or exceeding agreed SLAs and KPIs, and maintaining exceptional client retention rates.
• Establish rigorous quality control processes, conducting regular internal audits across the portfolio, and implementing swift corrective action plans where necessary.
• Oversee mobilisation and demobilisation processes for major new contracts, ensuring seamless transitions and timely resource allocation.
• Lead, mentor, and motivate a large operational management structure (Regional Managers, Area Managers, Supervisors) to achieve business objectives.
• Ensure full legal and internal compliance regarding HR, right‑to‑work, and staff training (COSHH, H&S).
• Drive a positive, high‑performance culture focused on staff welfare, engagement, and continuous professional development.

We are looking for an individual with a track record at Senior Management or Director level within the Contract Cleaning or Soft Facilities Management (FM) sector. This role requires an outward facing & customer first persona, a high level of commercial acumen and a growth mindset. This is a fantastic opportunity to join a modern, high growth and ambitious business.

Seniority level

Executive

Employment type

Full‑time

Job function

General Business

Industries

Facilities Services

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