At a Glance
- Tasks: Provide tech support for computers and networks, solving unique problems daily.
- Company: Join a supportive team in Jackson, MS, focused on technology and innovation.
- Benefits: Gain valuable experience, with mileage reimbursement for travel and a collaborative work environment.
- Other info: Perfect for tech-savvy individuals looking to grow in a dynamic setting.
- Why this job: Kickstart your IT career while making a real difference in tech support.
- Qualifications: Must have an Associate’s degree in Computer Science or equivalent experience.
The predicted salary is between 30000 - 40000 £ per year.
- Technical Support Specialist (Temporary) - Jackson, MS
- Position Overview
- The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology.
- Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
- Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- The position utilizes one-on-one consultancy to end users and Organization Network staff.
- The position's responsibilities require independent analyses, communication and problem solving skills.
- Work that is performed requires a strong work ethic, independent thinking, initiative and judgment.
- Job Responsibilities
- Provide technical support to end users via IT Support system(s).
- Track, prioritize and document requests using an IT support request system.
- Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
- Recommends and/or performs upgrades on systems to ensure longevity.
- Works with Regional Directors, IT management, & procurement staff to purchase hardware and software.
- Assists with keeping Facility Manual documentation updated with current network configuration information.
- Keeps location inventory lists updated and accurate.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Works under Technical Support Specialist II on special projects as assigned by IT management.
- Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers.
- Required Qualifications
- Associate’s degree in Computer Science, or equivalent trade school certification; at least 1 year of IT support experience.
- Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;
- Microsoft Server 2008 and above; excellent communication skills both verbal and written.
- Phone system experience helpful.
- Must be willing to use personal vehicle for Organization travel when required.
- Mileage will be reimbursed when applicable.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Technical Support Specialist (Temporary) - Jackson, MS employer: Canopy Standard
Canopy Children's Solutions is an exceptional employer, offering a unique opportunity for graduate interns to engage in meaningful work that directly impacts the lives of children and families in Mississippi. With a strong commitment to fostering a supportive and inclusive workplace culture, Canopy prioritises employee growth through hands-on experience in mental health services, all while being recognised as a Great Place to Work® for five consecutive years. Interns will benefit from comprehensive training and mentorship, ensuring they are well-prepared to make a difference in their communities.
