Residential Training Coordinator

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and social service solutions. Canopy employs a diverse group of mission-driven individuals committed to honouring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• Voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognised as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges. We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Job Responsibilities

Administrative Responsibilities

• Keep accurate training records to ensure compliance with Medicaid, Department of Human Services, Department of Health, and internal Human Resources' regulatory requirements.
• Assist the Residential Life Coordinator in monitoring performance of personnel and review performance with individuals according to Canopy Children's Solutions policy and procedure.
• Analyse performance and provide reports to supervisors of behaviour and improvement, or lack thereof, observed in training sessions.
• Head all-in-house training of new employees assigned to milieu and ongoing training of current staff.
• Assist in interviews as needed.
• Coordinate with the Lead Residential Training Coordinator to develop training resources.
• Attend and/or conduct regular staff meetings for all Residential Care Specialists.
• Coordinate with Human Resources and the Learning and Development department to ensure ongoing staff training and program development.
• Assist with investigations and internal and external audits as needed.
• Attend clinical community and CFT meetings when scheduled for youth within milieu as needed.
• Attend meetings with Learning and Development team as needed.

Training Responsibilities

• Perform spot checks on a monthly basis across all shifts to assess Residential Care Specialists performance.
• Design and revise a resource library including a video library for onboarding, in-house training, and re-training needs.
• Complete trainer certifications as assigned and maintain active trainer status.

Direct Care Responsibilities

• Teach youth, when and where appropriate, activities of daily living, social skills, conflict resolution, and independent living skills.
• Assure appropriate implementation of designated therapeutic intervention model, such as AIM principles.
• Monitor and ensure staff are following through with documentation on designated therapeutic intervention model and program forms in objective and professional language as required.
• This also includes ensuring staff are conducting program meetings (a.k.a. community meetings) daily and completing sign-in sheet as required by Medicaid.
• Act as a positive role model and in a therapeutic manner in each interaction with youth.
• Provide transportation for youth, as needed, in an agency vehicle in a safe and responsible manner.
• Respond appropriately to youths' out of control behaviours utilising safe physical interventions in accordance with MAB principles when necessary.
• Assure the safety of the facility and youth by reporting environment of care concerns/problems to Program Director and Maintenance Tech.

Required Qualifications

• Bachelor’s Degree required in a behavioural health field and at least two years of experience in residential setting.
• Master’s degree preferred in a behavioural health field or administrative track.
• Knowledge of consultation, training, evaluation, and/or administration acquired from hands-on experience.
• Must possess a valid driver’s license and the ability to be covered by agency insurance provider.
• Must be able to read, write, speak and understand English, and be able to communicate in a therapeutic and professional manner.
• Previous training experience preferred but not required.
• General working knowledge of Trauma Informed Care and de-escalation techniques preferred.
• Active certifications in Managing Aggressive Behavior, Life Space Crisis Intervention, Acceptance and Commitment Therapy, or other preferred.
• Organisational skills required.
• Must be able to work a flexible schedule according to the needs of the position, including weekends and overnights as needed.
• Some overnight travel may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.