Lead Residential Training Coordinator - Jackson, MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honouring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges. We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Responsible for the direction and facilitation of training operations of the CARES Center team members. Develops and facilitates all orientation training of Residential Care Specialists and other CARES Center new hires. Organizes continued learning and training as needed. Serves as a role model in carrying out the CARES Center mission. Demonstrates quality leadership to establish a trauma informed therapeutic environment. Assists with the correlation of services across all shifts to enhance physical, cognitive, social, and emotional development of youth through varied aspects of leadership and training of staff. The Lead Residential Training Coordinator assumes the responsibility of coaching Residential Care Staff in all aspects of therapeutic engagement with youth across shifts and on weekends.

Required Physical Activities: Sitting, standing, walking, reaching, pushing, pulling, grasping, lifting, talking, seeing, hearing, kneeling, stooping, bending, reaching overhead, and climbing stairs as needed and repetitive motions. Must have the physical ability to assist in the physical or therapeutic hold of youth when required, following organization approved safety protocols.

Characteristics of Work: Frequent standing and walking, occasional sitting, lifting and carrying objects up to 50 pounds. Must be able to respond quickly to emergencies and physically assist or support youth and/or staff.

Vision Requirements: Close vision, distance vision, colour vision, peripheral vision, depth perception and the ability to adjust focus.

Environmental Conditions: This job requires exposure to both inside and outside weather conditions; the typical noise level for the work environment is moderate to loud noise.

Job Responsibilities:

• Keep accurate training records to ensure compliance with Medicaid, Department of Human Services, Department of Health, and internal Human Resources' regulatory requirements.
• Assist the Residential Life Coordinator in monitoring performance of personnel and review performance with individuals according to Canopy Children's Solutions policy and procedure.
• Analyses performance and provides reports to supervisors of behaviour and improvement, or lack thereof, observed in training sessions.
• Head all in house training of new employees assigned to milieu and ongoing training of current staff.
• Assist in interviews as needed.
• Coordinate with the Residential Life Manager to develop training resources.
• Attend and/or conduct regular staff meetings for all Residential Care Specialists.
• Coordinate with Human Resources and the Learning and Development department to ensure ongoing staff training and program development.
• Assist with investigations and internal and external audits as needed.
• Attend clinical community and CFT meetings when scheduled for youth within milieu as needed.
• Attend meetings with Learning and Development team as needed.
• Providing monthly supervision of Residential Training Coordinator, including performance reviews and disciplinaries as needed.
• Approve and manage Residential Training Coordinator’s timesheet and accruals.
• Other supervisory duties as assigned.

Training Responsibilities:

• Perform spot checks on a monthly basis across all shifts to assess Residential Care Specialists performance.
• Design and revise a resource library including a video library for onboarding, in-house training, and re-training needs.
• Complete trainer certifications as assigned and maintain active trainer status.
• Provide training presentations in areas of certification and/or subject matter expertise as assigned.
• Closely work with the therapists to achieve a working knowledge of the acuity levels and treatment goals of each youth.
• Role model and train Residential Care Specialists on specific interventions as needed.
• Lead staff debriefings as needed following a significant event.
• For times when not present, coach Lead RCS to lead staff debriefings.
• Teach and ensure competence of staff in Trauma Informed Care, verbal de-escalation techniques and physical restraints as taught in Managing Aggressive Behavior, AIM, EQ2, and Life Space Crisis Intervention.

Direct Care Responsibilities:

• Teach youth, when and where appropriate, activities of daily living, social skills, conflict resolution, and independent living skills.
• Assure appropriate implementation of designated therapeutic intervention model, such as AIM principles.
• Monitor and ensure staff are following through with documentation on designated therapeutic intervention model and program forms in objective and professional language as required.
• This also includes ensuring staff are conducting program meetings (a.k.a. community meetings) daily and completing sign-in sheet as required by Medicaid.
• Act as a positive role model and in a therapeutic manner in each interaction with youth.
• Provide transportation for youth, as needed, in an agency vehicle in a safe and responsible manner.
• Respond appropriately to youths' out of control behaviours utilizing safe physical interventions in accordance with MAB principles when necessary.
• Assure the safety of the facility and youth by reporting environment of care concerns/problems to Program Director and Maintenance Tech.
• Complete other duties as assigned.

Required Qualifications:

• Bachelor’s Degree required in a behavioural health field and at least two years of experience in residential setting.
• Master's degree preferred in a behavioural health field or administrative track.
• Knowledge of consultation, training, evaluation, and/or administration acquired from hands on experience.
• Must have the proven ability to develop training to be delivered online and in-person.
• Must possess a valid driver’s license and the ability to be covered by agency insurance provider.
• Must be able to read, write, speak and understand English, and be able to communicate in a therapeutic and professional manner.
• Previous training experience preferred but not required.
• General working knowledge of Trauma Informed Care and de-escalation techniques preferred.
• Active certifications in Managing Aggressive Behavior, Life Space Crisis Intervention, Acceptance and Commitment Therapy, or other preferred.
• Must be able to work a flexible schedule according to the needs of the position, including weekends and overnights as needed.
• Some overnight travel may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.