Host/ess

Florattica is seeking a Host/ess with great qualities to help manage the operations.

FLORATTICA, an urban rendezouvs rooftop terrace inspired by the 17th Huguenot silk weavers who made this area their home. Sip on unique cocktails and nibble on inspired bites as you take in Londons unbeatable views from a different perspective.

About the role

• To provide a friendly, courteous and professional service at all times
• To be fully confident with the menu and able to run training for the team
• To check guests for proper ID and serve alcohol in accordance to licence and company regulations
• To determine when a customer is intoxicated and if required refusing any further serving in a polite way
• To ensure that all opening and closing duties are completed in line with company standards
• To report any customer complaints and any allergy related matters to the Manager on duty
• To be competent in the use of the MICROS system at all stages of service
• To maintain a safe and hygienic work environment
• To carry out any reasonable request made by Management
• To champion guest name usage and lead by example, engaging whenever possible with all guests
• To ensure that the work area, materials and equivalent are clean and well-maintained at all times, and to report defective materials and equipment to the Bar Manager
• To make sure to follow H&S policy with regards to items expiry date labeling
• To be a Role Model & promote the 4C Group Values
• To ensure good communication with all your colleagues and superiors

About the candidate

• The ideal Head Host/ess will have previous experience in a similar role/environment and
• Previous experience in a similar role for at least 1 year
• Well-presented and well groomed
• Ability to multi-task, effectively prioritise and execute tasks while being under pressure
• A consistently positive attitude, self-motivated and enthusiastic
• Flexibility in working time and weekly shifts pattern
• Attend any meeting or training session as required
• Role Models the ethos of hosting
• Be an ambassador of Canopys Enthusiast Culture
• Anticipate and exceed guests needs and expectations
• Fire and bomb procedure
• Health and Safety Policy
• Employee handbook
• The company security procedures
• The hotel facilities
• Licensing regulations
• Hotel operation standards and departmental procedures
• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
• Comply with the Companys Corporate Code of Conduct
• Drive the Company values and standards required by the 4C Group

About the hotel

Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hiltons Canopy Brand in the UK.

Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.

What We Offer our Enthusiasts:

• Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
• F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
• Birthday bonus! £50 or 1 Day Holiday!
• Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%
• Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio
• Recruit a friend scheme
• Cycle to work scheme tax-free and Tech scheme
• Workplace pension scheme
• Free Access to Hospitality Action services (Financial, legal, and mental health support)
• Free Uniform Provided and Meals
• Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University
• Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!

(Terms and Condition apply to all benefits)

If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative!

4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture.

Our hotel is a short walk away from Tower Bridge and the capitals best markets, historic landmarks, and museums. Explore the city on our complimentary Canopy Bikes or walk two minutes to Aldgate Underground Station.

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