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- Tasks: Manage and optimise claims processes for a diverse portfolio in a dynamic environment.
- Company: Join a leading global Portfolio Solutions division with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and comprehensive wellbeing benefits.
- Other info: Opportunity for career growth and development in a supportive team culture.
- Why this job: Make a real impact by enhancing claims efficiency and supporting commercial performance.
- Qualifications: Experience in insurance preferred; strong communication and analytical skills required.
The predicted salary is between 60000 - 75000 ÂŁ per year.
The Portfolio Solutions Claims Manager will proactively oversee all claims arising from the global Portfolio Solutions division, which includes a diverse range of multi‑class facilities written via Lloyd’s and non‑Lloyd’s platforms. The postholder will be responsible for the accurate and fair evaluation of claims and will play a key role in supporting the commercial performance of the Portfolio Solutions division.
The role will work closely with underwriters to analyse claims data and trends, design and implement operational processes for onboarding new facilities, optimise the efficiency of existing facility workflows, and act as the principal claims liaison for strategic broker partners. While initially a non‑management position, it is envisaged that the position will grow to include line‑management responsibility within the first year, supporting the development of a high‑performing claims capability within the Portfolio Solutions division.
Responsibilities- Portfolio Management
- Manage all aspects of the Portfolio Solutions claims portfolio, ensuring accurate assessment and fair settlement of claims in a timely manner.
- Monitor portfolio performance and provide feedback to underwriting and claims management on emerging claims themes, trends and operational challenges.
- Operational Process Design & Optimisation
- Design and implement operational claims workflows for new facilities.
- Continually review and optimise claims processes for existing facilities.
- Leverage technology and automation tools, including AI where appropriate, to help improve the efficiency of claims handling.
- Broker & Stakeholder Engagement
- Act as the principal claims contact for key Portfolio Solutions brokers.
- Maintain strong relationships with underwriters, actuaries, risk, legal, finance and delegated authority teams.
- Governance, Compliance & Reporting
- Ensure all claims activities adhere to internal policies, Lloyd’s standards and other regulatory requirements.
- Provide advisory input into regulatory reporting for Portfolio Solutions.
- Support MI, reporting cycles and internal claims forums.
- Experience of working within the London market or commercial (re)insurance environment preferred; experience within claims advantageous but not essential.
- Excellent communication and stakeholder‑engagement skills.
- Strong organisational skills, initiative and resilience.
- Strong commitment to customer service and continuous improvement.
- Strong analytical capability with ability to interpret data.
- Proficiency in Microsoft Office and interest in AI and process optimisation.
- Demonstrable potential for people management.
- Accountability and Proactivity: Take ownership for outcomes and proactively address challenges and opportunities.
- Resilience: Cope with setbacks, maintaining performance under pressure.
- Inclusivity: Foster a culture where diverse perspectives are valued.
- Teamwork: Work effectively across teams to achieve shared goals.
- Continuous Improvement and Change: Promote innovation and seek enhancements in efficiency, quality and consistency.
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non‑contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio‑economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Portfolio Solutions Claims Business Manager employer: Canopius
Contact Detail:
Canopius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Solutions Claims Business Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in claims or underwriting. A friendly chat can open doors and give you insights that might just land you that Portfolio Solutions Claims Manager role.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us how your skills in claims management and operational process design can directly contribute to their success. Tailor your examples to highlight your analytical capabilities and customer service commitment.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly. Let’s make it happen!
We think you need these skills to ace Portfolio Solutions Claims Business Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Portfolio Solutions Claims Business Manager. Highlight relevant experience in claims management and any work you've done in the London market or commercial (re)insurance environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and how you can engage with stakeholders effectively.
Showcase Your Analytical Skills: Since the role involves analysing claims data and trends, be sure to include examples of how you've used your analytical skills in past roles. This will show us that you can handle the responsibilities of the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Canopius
✨Know Your Claims Inside Out
Make sure you understand the claims process thoroughly, especially in relation to multi-class facilities. Brush up on your knowledge of Lloyd’s and non-Lloyd’s platforms, as well as any recent trends in claims data. This will help you demonstrate your expertise and show that you're proactive about staying informed.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis in previous roles. Think of specific examples where you've interpreted claims data or identified trends that led to operational improvements. This will highlight your strong analytical capability and your commitment to continuous improvement.
✨Engage with Stakeholders
Be ready to talk about your experience in building relationships with brokers, underwriters, and other stakeholders. Share examples of how you've effectively communicated and collaborated across teams to achieve shared goals. This will showcase your excellent communication skills and your ability to foster inclusivity.
✨Demonstrate Your Proactivity
Think of instances where you've taken ownership of a project or addressed challenges head-on. Discuss how you’ve implemented changes or optimised processes in your previous roles. This will illustrate your accountability and resilience, which are key competencies for this position.