At a Glance
- Tasks: Analyse complaints data to drive business decisions and improve processes.
- Company: Join a forward-thinking company committed to diversity and employee wellbeing.
- Benefits: Enjoy hybrid working, competitive salary, and comprehensive health benefits.
- Other info: Collaborative environment with opportunities for continuous improvement and innovation.
- Why this job: Make a real impact by enhancing complaint handling through data insights.
- Qualifications: Strong analytical skills and experience in stakeholder management are essential.
The predicted salary is between 35000 - 45000 £ per year.
To support the Complaints Function with all Group data analysis & reporting requirements, including regulatory returns, Board level updates, Fair Value Assessments and generating data triggers which initiate our root cause analysis programme of work.
Responsibilities
- Generation of analysis and reports which drive business decisions in regards to Complaint handling.
- Work with relevant areas of the business to understand and resolve data source and quality challenges.
- Deliver improvements such as automation, to our current process to improve workflow and data quality.
- Create dashboards to provide insight to internal stakeholders regarding Complaints performance.
- Complete Fair Value Assessments to ensure our products have the relevant Complaints information available.
- Assist with the production of all reporting requirements for the Complaints function e.g. UK ExCo packs, APAC Board, GIVM and FCA Returns.
- Contribute to process improvement initiatives to enhance complaints performance.
- And other ad hoc duties as required.
Skills (Career Framework)
- Business Process Improvement (Proficiency Level 2)
- Regulatory Compliance (Proficiency Level 2)
- SLA Management (Proficiency Level 2)
- Stakeholder Management (Proficiency Level 2)
- Third Party Management (Proficiency Level 1)
- TPA/DCA Management (Proficiency Level 2)
- Quality Assurance (Proficiency Level 2)
- Complaints Negotiation (Proficiency Level 2)
- Insurance Industry Expertise (Proficiency Level 2)
Further Relevant Skills and Experience
- Strong time management and prioritisation skills.
- Excellent analytical and problem-solving skills.
- Good communication skills.
- Be an excellent cross-functional team player.
- Some understanding and experience of the General Insurance market and/or Lloyd’s market would be beneficial.
- Experience using Power BI is desirable but not essential.
Competencies
- Stakeholder engagement: Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.
- Collaboration And Teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals.
- Adapting To Change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity.
- Continuous Improvement: Analyses current and future state business requirements and identifies strategies to continuously improve products, services or processes.
- Innovation: Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services.
- Resilience: The ability to cope with and recover from setbacks, challenges or difficulty.
- Future Focused: Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry.
Our Benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Complaints Data Analyst - Insight & Automation Specialist in Manchester employer: Canopius
As a Complaints Data Analyst at our company, you will thrive in a dynamic work culture that prioritises collaboration and continuous improvement. We offer a comprehensive benefits package, including hybrid working options, competitive salaries, and a strong commitment to employee wellbeing and diversity. With ample opportunities for professional growth and development, you will play a crucial role in driving business decisions and enhancing complaints performance in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Data Analyst - Insight & Automation Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in complaints or data analysis. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your analytical reports or dashboards. This is a great way to demonstrate your expertise and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to complaints handling and data analysis. Think about how you can highlight your problem-solving skills and experience with automation during the chat.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints Data Analyst - Insight & Automation Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with data analysis and reporting. We want to see how your skills align with the role of Complaints Data Analyst, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:Since this role is all about driving business decisions through data, be sure to include examples of your analytical and problem-solving skills. We love seeing how you’ve used data to make an impact in previous roles!
Highlight Collaboration Experience:This position involves working with various stakeholders, so it’s important to demonstrate your teamwork and stakeholder management skills. Share instances where you’ve successfully collaborated across teams to achieve a common goal.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Canopius
✨Know Your Data Inside Out
As a Complaints Data Analyst, you'll be knee-deep in data analysis and reporting. Make sure you brush up on your analytical skills and understand the types of data you'll be working with. Familiarise yourself with common data quality challenges and think about how you would address them.
✨Showcase Your Automation Skills
Since the role involves improving processes through automation, be prepared to discuss any relevant experience you have. Bring examples of how you've automated tasks in the past, and if possible, demonstrate your knowledge of tools like Power BI or similar software.
✨Engage with Stakeholders
Stakeholder management is key in this role. Think about how you can effectively communicate and collaborate with different teams. Prepare examples of how you've successfully engaged with stakeholders in previous roles, and be ready to discuss how you would approach this in the new position.
✨Embrace Continuous Improvement
This job is all about enhancing performance and processes. Be ready to talk about your approach to continuous improvement. Share specific instances where you've identified areas for enhancement and the impact it had on your team or organisation.
