At a Glance
- Tasks: Analyse complaints data to drive business decisions and improve processes.
- Company: Join a forward-thinking company focused on enhancing customer experience.
- Benefits: Gain valuable experience, develop analytical skills, and work in a collaborative environment.
- Other info: Opportunity for growth and innovation in a dynamic industry.
- Why this job: Make a real impact by improving complaint handling and driving business success.
- Qualifications: Strong analytical skills and ability to work with diverse teams.
The predicted salary is between 35000 - 45000 € per year.
To support the Complaints Function with all Group data analysis and reporting requirements, including regulatory returns, Board level updates, Fair Value Assessments and generating data triggers which initiate our root cause analysis programme of work.
Responsibilities will include:
- Generation of analysis and reports which drive business decisions in regards to Complaint handling.
- Work with relevant areas of the business to understand and resolve data source and quality challenges.
- Deliver improvements such as automation, to our current process to improve workflow and data quality.
- Create dashboards to provide insight to internal stakeholders regarding Complaints performance.
- Complete Fair Value Assessments to ensure our products have the relevant Complaints information available.
- Assist with the production of all reporting requirements for the Complaints function e.g. UK ExCo packs, APAC Board, GIVM and FCA Returns.
- Contribute to process improvement initiatives to enhance complaints performance.
- And other ad hoc duties as required.
Skills:
- Business Process Improvement (Proficiency Level 2)
- Regulatory Compliance (Proficiency Level 2)
- SLA Management (Proficiency Level 2)
- Stakeholder Management (Proficiency Level 2)
- Third Party Management (Proficiency Level 1)
- TPA/DCA Management (Proficiency Level 2)
- Quality Assurance (Proficiency Level 2)
- Complaints Negotiation (Proficiency Level 2)
- Insurance Industry Expertise (Proficiency Level 2)
Further Relevant Skills and Experience:
- Strong time management and prioritisation skills.
- Excellent analytical and problem-solving skills.
- Good communication skills.
- Be an excellent cross-functional team player.
- Some understanding and experience of the General Insurance market and/or Lloyd’s market would be beneficial.
- Experience using Power BI is desirable but not essential.
Competencies:
- Stakeholder engagement: Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.
- Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals.
- Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity.
- Continuous Improvement: Analyses current and future state business requirements and identifies strategies to continuously improve products, services or processes.
- Innovation: Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services.
- Resilience: The ability to cope with and recover from setbacks, challenges or difficulty.
- Future Focused: Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry.
Complaints Data Analyst in Manchester employer: Canopius
As a Complaints Data Analyst, you will thrive in a dynamic work environment that prioritises employee growth and innovation. Our company fosters a collaborative culture where your analytical skills will directly influence business decisions, while offering opportunities for continuous improvement and professional development. Located in a vibrant area, we provide a supportive atmosphere with access to cutting-edge tools like Power BI, ensuring you have everything you need to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Data Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in complaints or data analysis. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your analytical reports or dashboards. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to complaints handling and data analysis. Practise your answers with a friend to build confidence and ensure you come across as knowledgeable and enthusiastic.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are keen to join us. Plus, it shows you're genuinely interested in being part of the StudySmarter team.
We think you need these skills to ace Complaints Data Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Complaints Data Analyst role. Highlight your analytical skills and any experience with data reporting or process improvement. We want to see how you can drive business decisions through your insights!
Showcase Your Skills:In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about your experience with stakeholder management or any tools like Power BI that you've used. We love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for key achievements and make sure your language matches the job description. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Canopius
✨Know Your Data Inside Out
As a Complaints Data Analyst, you'll be knee-deep in data analysis and reporting. Make sure you brush up on your analytical skills and understand the types of data you'll be working with. Familiarise yourself with common data sources and quality challenges that might arise, so you can discuss how you'd tackle these issues during the interview.
✨Showcase Your Stakeholder Management Skills
You'll be collaborating with various teams, so it's crucial to demonstrate your stakeholder management abilities. Prepare examples of how you've successfully engaged with different stakeholders in the past, and be ready to discuss how you would maintain positive relationships while driving collaboration towards shared goals.
✨Emphasise Continuous Improvement
The role requires a focus on process improvement and innovation. Think of specific instances where you've identified inefficiencies and implemented changes that enhanced performance. Be prepared to share your ideas on how you could contribute to continuous improvement initiatives within the complaints function.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and resilience. Prepare for scenario-based questions where you might need to explain how you'd handle a challenging situation or adapt to changes in regulations or processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
