At a Glance
- Tasks: Lead application support, ensuring stability and performance of critical business applications.
- Company: Dynamic organisation focused on IT operations and application management.
- Benefits: Hybrid working, competitive salary, pension, health insurance, and a supportive work environment.
- Other info: Join a diverse team committed to continuous improvement and professional growth.
- Why this job: Make a real impact by ensuring applications run smoothly and efficiently.
- Qualifications: Experience in application support, strong communication skills, and IT service management knowledge.
The predicted salary is between 50000 - 60000 £ per year.
The Application Support Manager is responsible for the operational support, stability, and performance of the organisation’s business-critical applications. Reporting into the Head of IT Operations, the role leads the application support function and ensures applications are supported effectively, incidents are resolved promptly, and services meet agreed availability and performance expectations. The role acts as a key interface between IT Operations, application owners, vendors, and the business, ensuring applications are reliable, well-controlled, and supported in line with service management and operational governance standards.
Responsibilities
- Application Support Operations
- Own the day-to-day application support service across the organisation.
- Ensure effective 2nd and 3rd line support models are in place for all supported applications.
- Maintain application availability, performance, and stability in line with business requirements.
- Act as an escalation point for high-impact or complex application incidents.
- Incident, Problem & Root Cause Management
- Lead the resolution of application-related incidents, ensuring timely and effective outcomes.
- Drive problem management, including root cause analysis and preventative actions.
- Ensure recurring issues are identified, addressed, and reduced over time.
- Work closely with infrastructure, service delivery, and vendors during major incidents.
- Service Management & Operational Controls
- Ensure application support processes align with IT service management practices (e.g. incident, problem, change).
- Maintain clear documentation, runbooks, and support procedures for applications.
- Ensure operational controls are in place to support audit, risk, and compliance requirements.
- Support internal and external audits by providing evidence of effective application controls.
- Team Leadership & Capability
- Line manage the application support team, setting clear objectives and priorities.
- Ensure appropriate skills, capacity, and resilience across the support function.
- Coach and develop team members, promoting a culture of ownership and continuous improvement.
- Manage workload, on-call arrangements, and support coverage as required.
- Change, Release & Operational Readiness
- Support application changes and releases from an operational readiness perspective.
- Ensure new or changed applications are supportable before go-live (documentation, handover, knowledge transfer).
- Work with delivery, infrastructure, and vendors to ensure smooth transition into BAU support.
- Manage relationships with third-party application vendors and support partners.
- Ensure vendor performance meets contractual and service expectations.
- Act as a key point of contact for business stakeholders on application support matters.
- Provide clear communication on incidents, service issues, and improvement initiatives.
- Produce regular reporting on application support performance, incidents, and trends.
- Identify opportunities to improve service quality, stability, and efficiency.
- Contribute to operational improvement initiatives led by the Head of IT Operations.
Skills and Experience
- Proven experience in application support or IT operations roles, including people management.
- Strong understanding of IT service management practices (e.g. ITIL).
- Experience supporting business-critical applications in an enterprise environment.
- Strong incident, problem, and escalation management experience.
- Excellent stakeholder management and communication skills.
- Experience working in regulated environments.
- Experience managing third-party vendors and application support contracts.
- Familiarity with ITSM tools (e.g. ServiceNow).
- Experience supporting application releases and transitions into BAU.
Our benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Appplication Support Manager in Manchester employer: Canopius
As an Application Support Manager, you will thrive in a dynamic work environment that prioritises employee wellbeing and professional growth. Our comprehensive benefits package includes hybrid working options, a competitive salary, and extensive health coverage, fostering a culture of inclusivity and continuous improvement. Join us to lead a dedicated team, ensuring the stability and performance of critical applications while enjoying a supportive atmosphere that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Appplication Support Manager in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Canopius values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Canopius might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Canopius!
✨Direct Apply to Canopius
Let's not forget to apply directly through the Canopius website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Appplication Support Manager in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Canopius.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Canopius. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Canopius
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
