Claims Adjuster, Property & Engineering in London

Canopius has a highly regarded team of Engineering & Direct and Facultative Property (D&F) underwriters and claims professionals who work together to deliver exceptional service and innovative solutions to our global client base. Our underwriting portfolio spans North America and international markets, providing coverage across Engineering, Heavy Industry, and Commercial Property. With deep technical expertise and a reputation for market‑leading insight, our teams operate collaboratively to support complex risks across multiple jurisdictions and industries.

We are seeking an experienced and forward‑thinking claims professional with strong expertise in managing engineering and/or property claims, ideally within the London market. A relevant insurance qualification, or active progress toward one, is strongly preferred, reflecting our commitment to technical excellence and continuous professional development. This role requires an experienced individual who can confidently lead the adjustment of Engineering and D&F claims from first notification through to settlement, ensuring outcomes that reflect the Canopius Claims Vision: “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market.” You will play a key role in shaping claims strategy, influencing stakeholders, and upholding the highest standards of technical and operational performance.

Key Responsibilities

• Develop and maintain a deep understanding of the Engineering and D&F claims portfolio, demonstrating strong technical leadership and insight.
• Proactively adjust claims within your authority, driving files to timely and effective resolution while delivering an exceptional customer experience.
• Ensure financial provisions are robust, accurate, and aligned with the Canopius reserving philosophy.
• Build strong, collaborative relationships with underwriters, actuaries, and other internal stakeholders to support portfolio performance and strategic decision‑making.
• Oversee delegated claims in line with Canopius’ claims values, providing effective technical governance of TPAs and service providers through structured oversight, peer reviews, and the sharing of best practice.
• Instruct and manage panel lawyers, adjusters, and technical experts to secure optimal outcomes, ensuring cost control and minimising claims leakage.
• Contribute to continuous improvement initiatives, supporting innovation and enhancing the claims function’s market‑leading reputation.

Skills and Experience

• Strong technical background in handling engineering and/or property claims, ideally within the London insurance market.
• A relevant insurance qualification (or active progress toward one) is strongly preferred.
• Strong technical understanding of policy coverage, claims strategy, and negotiation.
• Proven ability to interpret and apply legal, regulatory, and territorial considerations across multiple jurisdictions.
• Demonstrated capability to manage complex issues, exercise sound judgement, and escalate appropriately.
• Excellent organisational skills with the ability to prioritise and deliver under pressure.
• Strong analytical and problem‑solving abilities, with a proactive and commercially aware mindset.
• Knowledge of the Lloyd’s market is advantageous.

Canopius Competencies:

• Stakeholder engagement: Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.
• Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work.
• Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements.
• Continuous Improvement: Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency.
• Innovation: Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities.
• Resilience: The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before.
• Future Focused: Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively.