Casualty Claims Adjuster in London

Canopius is seeking a knowledgeable Claims Adjuster to join its Casualty Claims team. The Casualty portfolio includes General Liability, Product Liability, and Medical Professional Liability across a broad range of industries, offering exposure to diverse claims, sectors, and jurisdictions. The role currently focuses on US claims, but over time it will also include International General Liability claims. It also includes a small legacy portfolio of UK Employers’ Liability claims.

The successful candidate will manage claims from first notification through to resolution, ensuring high-quality technical handling, strong stakeholder engagement and delivery of exceptional customer outcomes in line with Canopius standards. The role-handler will act in accordance with, and actively contribute to, the Canopius Claims vision to deliver customer excellence through an empowered, collaborative and innovative approach to claims.

• Proactively adjust Casualty claims within authority from notification through to settlement.
• Develop and apply a strong understanding of policy coverage, wordings and exclusions.
• Analyse coverage, liability and quantum including complex issues and multi-jurisdictional exposures.
• Ensure accurate and timely reserving in line with the Canopius reserving philosophy.
• Maintain accurate claims files and documentation in line with internal and regulatory standards.
• Build and maintain relationships with brokers, clients and internal stakeholders, including underwriters and actuaries, to deliver consistent, effective claims management.
• Instruct and manage panel lawyers, loss adjusters and external experts to achieve optimal claim outcomes and reduce claims leakage.
• Provide oversight of delegated claims and third-party administrators, monitoring performance and ensuring claims are managed in accordance with Canopius’ claims values.
• Escalate complex or high value matters appropriately to senior stakeholders.
• Contribute to claims trends analysis and continuous improvement initiatives.
• Ensure compliance with internal policies, claims manual and regulatory requirements.
• Other ad hoc duties as required.

• Experience handling US Casualty claims within the London market.
• Strong understanding of policy coverage, wordings and liability assessment.
• Knowledge of legal and regulatory considerations impacting claims.
• Experience managing external counsel and other experts.
• Strong analytical, problem solving and decision-making capability.
• Ability to prioritise workload and manage multiple claims effectively.
• Strong communication and stakeholder engagement skills.
• Proficiency in Microsoft Office.

• Stakeholder engagement: Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.
• Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals.
• Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity.
• Continuous Improvement: Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes.
• Innovation: Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services.
• Resilience: The ability to cope with and recover from setbacks, challenges or difficulty.
• Future Focused: Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry.