At a Glance
- Tasks: Support business applications and resolve incidents while collaborating with IT teams.
- Company: Join Canopius, a leading global insurer with a positive and inclusive culture.
- Benefits: Enjoy hybrid working, competitive salary, health cover, and a focus on wellbeing.
- Other info: Flexible working model with excellent growth opportunities in the insurance sector.
- Why this job: Kickstart your career in tech while making a real impact in a dynamic environment.
- Qualifications: Some SQL experience and a passion for learning new technologies.
The predicted salary is between 28800 - 43200 £ per year.
This role is in the application support team in the IT department and will be responsible for the day-to-day support and operations of our business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests.
Core Responsibilities:
Work on Incident, Problem and Service request tickets resolution, within agreed SLAs
Support the team through any appropriate means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues.
Manage and coordinate system upgrades and releases with business and IT stakeholders
Ensure that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management)
Feed into Major Incident Management and Problem Management processes as required
Execute routine system jobs and processes to support the BAU operation of IT systems
Work closely with other IT functions like Service Desk, Infrastructure, DBAs, Network Security on IT application support issues
Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company
Identify and prioritize proactive maintenance action items
Skills & Experience:
Some experience of SQL Server/T-SQL to investigate process issues and perform data query and extraction
Self-starter with a willingness to learn new skills and technologies, and an eye for detail
Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions
Able to demonstrate understanding of application error investigation basics (e.g. application configuration, database connections, Windows/Windows Server environment knowledge)
Capable of managing changing priorities and workloads reflecting business needs
Knowledge or experience of insurance industry
Exposure of working in a regulatory environment
Experience providing service in a customer-facing environment
Demonstrated knowledge and experience with process improvement, including planning, implementation, measurements, and customer satisfaction.
Our benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing.
- hybrid working
- competitive base salary
- non-contributory pension
- discretionary bonus
- insurances including health (family) and dental cover
- many other benefits to enhance financial, physical, social and psychological health
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Job Info
- Job Identification 411
- Job Category Information & Technology
- Job Schedule Full time
- Locations Level 5, Manchester, M2 3AB, GB
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Junior Application Support Analyst in Manchester employer: Canopius
Canopius is an excellent employer that fosters a collaborative and innovative work culture, where data governance plays a crucial role in driving the organisation's success. Employees benefit from ongoing professional development opportunities and a supportive environment that encourages growth and learning, particularly in the dynamic insurance sector. Located in a vibrant area, Canopius offers unique advantages such as flexible working arrangements and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Application Support Analyst in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Canopius. Understand their values, culture, and what they do in the insurance market. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Go through common interview questions related to application support and think about how your skills match the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Junior Application Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight any relevant experience with SQL Server/T-SQL and application support, as this will show us you’re a great fit for the Junior Application Support Analyst role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re interested in the role and how your background aligns with our needs. Be sure to mention your adaptability and willingness to learn new technologies, as these traits are key for success in our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled issues in the past, especially in a customer-facing environment. We love candidates who can demonstrate their understanding of application error investigation basics and how they’ve resolved similar challenges.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Canopius
✨Know Your Tech Basics
Brush up on your SQL Server and T-SQL skills before the interview. Be ready to discuss how you've used these tools in past experiences, even if it's just in a learning environment. Showing that you can investigate process issues and perform data queries will definitely impress them.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled application errors or system issues in the past. Think about specific incidents where you identified a problem, coordinated with others, and resolved it. This will show your potential employer that you're proactive and capable of handling the responsibilities of the role.
✨Familiarise Yourself with Their Environment
Research Canopius and their operations in the insurance industry. Understanding their business model and regulatory environment will help you tailor your answers and demonstrate your interest in the company. Plus, it shows that you're adaptable and willing to learn about new industries.
✨Show Your Team Spirit
Since this role involves working closely with various IT functions, be prepared to discuss your experience in team settings. Highlight any instances where you’ve collaborated with others to meet service level targets or improve processes. This will showcase your ability to work well in a team-oriented environment.
