Canopius is seeking a Service Desk Analyst to provide 1st and 2nd line IT support across UK offices, with hybrid working between Manchester and home. The role operates to core UK hours, including some weekends, and supports incidents, problems, and escalations within a global framework. You will log calls, own ticket resolution end-to-end, and collaborate with 3rd line teams while maintaining a strong focus on customer service and incident communications. #J-18808-Ljbffr
Hybrid Service Desk Analyst – 1st/2nd Line IT Support employer: Canopius
At Canopius, we pride ourselves on being an exceptional employer, particularly for the Class Underwriter - Transportation role. Our collaborative work culture fosters strong relationships with brokers and clients, ensuring that our employees are at the forefront of the North American insurance market. With a commitment to professional development and a supportive environment, we empower our team members to thrive while contributing to our strategic goals in a dynamic and rewarding setting.
