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- Tasks: Support the Consumer Outcomes Framework and analyse customer outcomes for actionable insights.
- Company: Join Canopius, a leading global specialty lines (re)insurer with a positive culture.
- Benefits: Enjoy hybrid working, competitive salary, health cover, and a focus on wellbeing.
- Why this job: Make a real impact on customer experiences while developing your skills in a dynamic environment.
- Qualifications: Knowledge of FCA/Consumer Duty and strong communication skills are essential.
- Other info: Flexible working model with opportunities for career growth and diverse team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Overview
To support the implementation, ongoing development, and continuous improvement of the first-line Consumer Outcomes Framework, ensuring Canopius meets the FCA’s Consumer Duty requirements and other relevant global regulatory obligations.
As part of a group function, this role helps oversee conduct risk across all regions, promoting fair customer outcomes and supporting compliance with evolving regulatory expectations worldwide.
Responsibilities
- Support the design, delivery, and embedding of the Consumer Duty framework across the business.
- Analyse Consumer Duty MI to continuously assess customer outcomes and provide actionable insights to various stakeholders.
- Assist with customer journey reviews to identify potential friction points or risks of customer harm.
- Monitor the effectiveness of customer communications, ensuring clarity and accessibility.
- Support the completion of fair value assessments, identifying risks to product value and customer outcomes.
- Collaborate with internal teams (Underwriting, Claims, Compliance, Complaints, Delegated Authorities) to strengthen oversight of customer outcomes.
- Maintain records of actions and monitoring related to customer outcomes and Consumer Duty.
- Support preparation of reports for governance committees.
- Conduct file reviews of Delegated Third Parties (DCAs and Coverholders).
- Track and follow up on remedial actions arising from reviews or audits.
- Stay informed of regulatory developments, including FCA Consumer Duty guidance and other global regulatory requirements.
- Monitor outcomes for different cohorts of customers, especially those Vulnerable, and take actions where poor outcomes are identified.
Skills And Experience
- FCA / Consumer Duty knowledge and experience
- Knowledge of the Lloyd’s market
- Strong communication skills
- Proficient knowledge of Microsoft applications
- Strong understanding of Conduct MI required
- Proficient in report writing
Our Benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone\’s unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
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Customer Outcomes Analyst employer: Canopius
Contact Detail:
Canopius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Canopius. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the Consumer Duty framework. Show us you know your stuff and can discuss how you'd tackle customer outcomes and compliance challenges.
✨Tip Number 3
Practice your communication skills! Whether it's presenting insights or discussing customer journeys, being clear and confident will set you apart from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the Canopius team.
We think you need these skills to ace Customer Outcomes Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with FCA and Consumer Duty. We want to see how your skills align with the role of Customer Outcomes Analyst, so don’t hold back on showcasing relevant projects or achievements!
Showcase Your Analytical Skills: As a Customer Outcomes Analyst, you'll be diving into data and providing insights. Use your application to demonstrate your analytical prowess—mention specific tools or methodologies you've used in the past that relate to analysing customer outcomes.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep it clear and concise. We appreciate well-structured responses that get straight to the point, especially when discussing your experience with customer communications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Canopius
✨Know Your Consumer Duty
Make sure you brush up on the FCA’s Consumer Duty requirements and how they apply to the role. Being able to discuss these regulations confidently will show that you understand the framework and its importance in ensuring fair customer outcomes.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with analysing data and providing actionable insights. Think of specific examples where you've identified risks or improved processes, especially in relation to customer journeys or conduct risk.
✨Communicate Clearly
Since strong communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to simplify your explanations will impress your interviewers.
✨Collaborate and Connect
Highlight your ability to work with various teams, like Underwriting and Compliance. Prepare examples of past collaborations that led to successful outcomes, as this role involves working closely with different departments to enhance customer experiences.