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- Tasks: Enhance claims performance and ensure compliance with contractual obligations.
- Company: Canopius is a global leader in specialty lines (re)insurance, operating in major markets worldwide.
- Benefits: Join a collaborative team with opportunities for professional growth and diverse tasks.
- Why this job: Be part of a mission-driven team focused on delivering claims excellence and making a real impact.
- Qualifications: Experience in delegated business as a claims adjuster or in operations is essential.
- Other info: Proficiency in PowerPoint and Excel is required; a positive attitude is a must!
The predicted salary is between 36000 - 60000 £ per year.
Canopius is a global specialty lines (re)insurer and a leading insurer in the Lloyd’s of London market, with offices in the UK, US, Singapore, Australia, and Bermuda. Canopius seeks an enthusiastic claims professional to enhance our delegated claims administrators (DCAs) performance and ensure contractual obligations are met. The role involves benchmarking DCAs to work with those committed to delivering Canopius’ claims vision and values. It requires collaboration with claims teams worldwide, stakeholders across various business units, and teams including Conduct, Risk, Underwriting, Complaints, Procurement, Legal, and Delegating Authority Management. We seek a motivated individual with drive and enthusiasm for delivering claims excellence. The position offers diverse tasks within a highly collaborative team committed to our Claims Vision.
Key Responsibilities
- Review DCA performance MI and customer feedback, tracking and resolving findings and actions promptly.
- Address gaps in DCA performance MI with stakeholders, implementing plans to mitigate risks.
- Identify and escalate material risks causing customer detriment or regulatory/reputation harm.
- Maintain strong relationships with claims colleagues and stakeholders to understand risks and challenges.
- Onboard new DCAs, ensuring they understand our policies and expectations.
- Collaborate with Procurement and Claims Operations on capturing and reporting DCA fees, including developing a fee guide per class and territory.
- Drive collaboration on appointing Canopius experts within contractual documents.
- Identify claims performance metrics with Product teams to monitor and manage performance.
- Develop performance reporting tools to identify top-performing DCAs by class and territory.
- Stay informed on market DCA developments and trends.
- Manage DCAs in run-off to minimize associated risks.
- Contribute to DCA projects and transformational initiatives for meaningful change.
- Work with Delegated Authority Management to review and update contracts for regulatory compliance.
- Ensure timely execution of DCA audits and address recommendations.
- Develop relationships with internal and external market contacts aligned with our claims vision.
- Collate and produce claims data for FCA value measures and product reviews.
- Provide monthly reports and insights to relevant internal forums and leadership.
- Support Operations in addressing internal and external stakeholder queries.
Key Personal Skills
- Customer-focused with a commitment to high-quality service.
- Data analysis and action plan development skills.
- Lead by example, embodying Canopius’ Claims Vision and values.
- Effective, honest, warm, and respectful communication.
- Positive, enthusiastic, confident attitude.
- Willingness to develop professionally.
- Self-motivated, proactive, and driven.
- Proficient in PowerPoint, Excel, and data analysis.
Claims Performance Coordinator employer: Canopius
Contact Detail:
Canopius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Performance Coordinator
✨Tip Number 1
Familiarise yourself with the claims performance metrics that Canopius uses. Understanding these metrics will help you speak knowledgeably about how you can contribute to improving DCA performance during interviews.
✨Tip Number 2
Network with current or former employees of Canopius, especially those in claims roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on the latest trends in the insurance industry, particularly regarding delegated claims administration. This knowledge will not only impress during interviews but also demonstrate your commitment to the field.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to analyse data and develop action plans. Being able to discuss specific instances where you've improved performance will set you apart from other candidates.
We think you need these skills to ace Claims Performance Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management or operations, particularly with delegated business. Use specific examples that demonstrate your ability to enhance performance and meet contractual obligations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Canopius' claims vision. Mention how your skills align with the key responsibilities, such as data analysis and stakeholder collaboration.
Showcase Relevant Skills: Emphasise your customer-focused approach and commitment to high-quality service. Highlight your proficiency in PowerPoint and Excel, as well as your experience in developing action plans based on data analysis.
Prepare for Potential Questions: Anticipate questions related to your experience with DCAs and how you would address performance gaps. Be ready to discuss your strategies for maintaining strong relationships with stakeholders and driving collaboration.
How to prepare for a job interview at Canopius
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Claims Performance Coordinator role. Familiarise yourself with Canopius' claims vision and values, as well as the specific responsibilities outlined in the job description. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Showcase Your Data Analysis Skills
Since the role involves reviewing DCA performance MI and developing performance reporting tools, be prepared to discuss your data analysis experience. Bring examples of how you've used data to drive decisions or improve processes in previous roles, and be ready to explain your approach to action plan development.
✨Emphasise Collaboration Experience
Collaboration is key in this position, so highlight any past experiences where you've worked effectively with various stakeholders. Discuss how you maintained strong relationships and communicated effectively across different teams, as this will show your ability to fit into their collaborative culture.
✨Prepare Questions About DCA Management
Demonstrate your interest in the role by preparing insightful questions about DCA management and performance metrics. Ask about the challenges they face with DCAs and how they measure success. This shows that you're not only interested in the position but also proactive about understanding their operations.
