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- Tasks: Join our Specialty claims team to support diverse insurance products and drive claims to resolution.
- Company: Canopius, a leading player in the insurance market with a collaborative culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities and a focus on continuous improvement.
- Why this job: Make a real impact in the insurance industry while building your expertise.
- Qualifications: Experience in claims handling and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Canopius is seeking a skilled claims adjuster to join the Specialty claims team to support the Accident and Health (A&H) and Specialist Consumer Products (SCP) underwriters with a wide range of products, including travel, personal accident, mortgage and income payment protection. Our underwriters have extensive experience within the insurance market and write a wide range of risks, providing a unique opportunity for the successful candidate to build comprehensive knowledge across these lines of business. We are looking for an experienced claims professional with knowledge of handling claims in the London insurance market. The role includes acting as a subject‑matter expert for the portfolio, developing relationships with internal and external stakeholders, and collaborating closely with the underwriting team.
Key Responsibilities
- Develop a thorough understanding of the claims within the A&H and SCP portfolio.
- Ensure that adequate financial provisions are maintained and reported appropriately.
- Proactively adjust claims within your authority in accordance with the Canopius claims manual, delivering the highest level of service to all customers by effectively driving claims through to resolution.
- Nurture and maintain collaborative working relationships with internal and external stakeholders, particularly with underwriters for these classes of business.
- Instruct and proactively work with panel lawyers, adjusters, and experts to ensure the best outcomes while controlling costs and reducing claims leakage.
- Ensure delegated claims are managed in accordance with Canopius’ claims values and provide effective oversight of TPAs/service providers through regular contact meetings, peer reviews, and technical file reviews.
Skills And Experience
- Claims Evaluation
- Claims Negotiation
- Claims Strategy
- Communication
- Customer Relationship Management
- Local Market / Policy Knowledge
- Portfolio Management
- Reading Comprehension
- Third‑Party Management
- TPA / DCA Management
Preferred Skills
- A positive, enthusiastic and confident disposition.
- A passion for learning.
- A strategic thinker with strong communication skills.
- A collaborative and thoughtful approach to stakeholder management.
- Professional approach to interacting with management.
- Ability to work independently and as a team player.
- Willingness to take responsibility and accountability.
- Act with honesty, integrity and fairness at all times.
- Ability to prioritise and proactively meet deadlines.
- Customer focused and keen to provide the highest quality of service delivery.
Competencies
- Stakeholder engagement: Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.
- Collaboration and teamwork: Works effectively with teams, projects, or other work groups, or those outside formal line of authority to accomplish goals. Actively participates as a member of a team, developing and building cohesive relations to produce required outputs.
- Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embraces change as a growth opportunity within new work structures or regulations.
- Continuous Improvement: Analyses current and future state business requirements and identifies strategies to continuously improve products, services, or processes, guiding and inspiring others to achieve results.
- Innovation: Creates, develops, and implements new ideas to enhance processes, systems, solutions, or products, experimenting with novel approaches to problems and opportunities.
- Resilience: Cope with and recover from setbacks, challenges or difficulty, persevering under pressure or crisis and fostering strength and growth, often emerging stronger.
- Future Focused: Anticipates changes in regulations, technology and client needs, proactively responding to key trends, identifying opportunities and obstacles while planning effectively.
We are fully committed to equal employment opportunities for all applicants and to providing an environment free of discrimination and harassment. Employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio‑economic background, religion or beliefs, marital or caring status, or any other status protected by law. We welcome applicants from all diverse backgrounds and make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Claims Adjuster - Delegated (Specialty) employer: Canopius
Contact Detail:
Canopius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Delegated (Specialty)
✨Tip Number 1
Get to know the company inside out! Research Canopius and their claims process, especially in the A&H and SCP sectors. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role's responsibilities, especially around claims management and stakeholder engagement. Practice your answers to sound confident and knowledgeable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Claims Adjuster - Delegated (Specialty)
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you understand the Claims Adjuster role and its responsibilities. Dive into the job description and highlight how your experience aligns with what we're looking for. This will help us see why you're a great fit!
Show Off Your Skills: When detailing your experience, focus on the skills mentioned in the job description, like claims evaluation and stakeholder engagement. Use specific examples to demonstrate how you've successfully applied these skills in previous roles. We love seeing real-life applications!
Be Authentic: Let your personality shine through in your application! We appreciate a positive and enthusiastic approach, so don’t be afraid to show your passion for the insurance industry and your eagerness to learn. Authenticity goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do! Just follow the prompts and let us know why you’d be a great addition to our team.
How to prepare for a job interview at Canopius
✨Know Your Claims Inside Out
Before the interview, dive deep into the specifics of claims within the Accident and Health (A&H) and Specialist Consumer Products (SCP) portfolios. Familiarise yourself with common claims scenarios and how they are handled in the London insurance market. This will not only show your expertise but also your genuine interest in the role.
✨Build Relationships Virtually
Since the role involves nurturing relationships with internal and external stakeholders, think about how you can demonstrate your relationship-building skills during the interview. Prepare examples of how you've successfully collaborated with teams or clients in the past, especially in a claims context.
✨Showcase Your Strategic Thinking
Canopius values strategic thinkers, so be ready to discuss how you approach claims evaluation and negotiation. Bring examples of how you've developed strategies to improve processes or outcomes in previous roles, highlighting your ability to adapt and innovate.
✨Emphasise Your Customer Focus
The role requires a strong customer service orientation. Be prepared to share specific instances where you've gone above and beyond for clients or stakeholders. Highlight your commitment to delivering high-quality service and how you handle challenging situations with integrity and fairness.