Change Manager

The Change Manager is responsible for designing and delivering structured change management approaches across programmes and projects to drive successful business outcomes. The role focuses on embedding a consistent change framework across the portfolio, maximising employee adoption, enabling new ways of working, and ensuring change is delivered in a controlled, sustainable, and people‑centred way.

Responsibilities will include:

• Design, implement, and continuously improve the change management framework across the portfolio
• Drive alignment to a consistent set of methodologies, tools, and standards
• Embed change management as a core capability across Change, Technology, Data and Operations functions
• Lead change activity across multiple programmes and workstreams
• Develop and deliver end‑to‑end change plans, including:
• Communications
• Training and readiness
• Adoption and embedding
• Ensure change delivery aligns with broader programme and business objectives
• Engage and influence senior stakeholders to drive alignment and buy‑in
• Partner with business leaders, project teams, and SMEs to embed new ways of working
• Coach leaders and teams through change, addressing resistance and enabling behavioural shift
• Define and track change success metrics (e.g. adoption, engagement, readiness)
• Monitor progress and intervene where adoption is at risk
• Ensure initiatives deliver intended business outcomes and benefits
• Identify opportunities to improve organisational change capability and maturity
• Implement tools, processes, and methodologies to enhance delivery
• Analyse ongoing initiatives to identify efficiency and capability improvements and other ad hoc duties as required.

Further Relevant Skills and Experience:

• Strong understanding of change management methodologies (e.g. Prosci, ADKAR or equivalent)
• Excellent stakeholder management and influencing skills
• Ability to operate across Change, Technology, Data and Operations environments
• Experienced developing communication, engagement, and training strategies
• Exceptional communication skills, both written and verbal
• Ability to articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships across all levels within an organisation
• Ability to influence others and move towards a common vision or goal
• Flexible and adaptable
• Recognised Change Management certification
• Experience with large‑scale organisation change efforts
• Experience in Insurance or Financial Services preferred