Casualty Claims Adjuster

Canopius is seeking a knowledgeable Claims Adjuster to join its Casualty Claims team. The Casualty portfolio includes General Liability, Product Liability, and Medical Professional Liability across a broad range of industries, offering exposure to diverse claims, sectors, and jurisdictions. The role currently focuses on US claims, but over time it will also include International General Liability claims. It also includes a small legacy portfolio of UK Employers’ Liability claims.

The successful candidate will manage claims from first notification through to resolution, ensuring high-quality technical handling, strong stakeholder engagement and delivery of exceptional customer outcomes in line with Canopius standards. The role-holder will act in accordance with, and actively contribute to, the Canopius Claims vision to deliver customer excellence through an empowered, collaborative and innovative approach to claims.

• Proactively adjust Casualty claims within authority from notification through to settlement.
• Develop and apply a strong understanding of policy coverage, wordings and exclusions.
• Analyse coverage, liability and quantum including complex issues and multi-jurisdictional exposures.
• Ensure accurate and timely reserving in line with the Canopius reserving philosophy.
• Maintain accurate claims files and documentation in line with internal and regulatory standards.
• Build and maintain relationships with brokers, clients and internal stakeholders, including underwriters and actuaries, to deliver consistent, effective claims management.
• Instruct and manage panel lawyers, loss adjusters and external experts to achieve optimal claim outcomes and reduce claims leakage.
• Provide oversight of delegated claims and third-party administrators, monitoring performance and ensuring claims are managed in accordance with Canopius’ claims values.
• Escalate complex or high value matters appropriately to senior stakeholders.
• Contribute to claims trends analysis and continuous improvement initiatives.
• Ensure compliance with internal policies, claims manual and regulatory requirements.
• Other ad hoc duties as required.

• Experience handling US Casualty claims within the London market.
• Strong understanding of policy coverage, wordings and liability assessment.
• Knowledge of legal and regulatory considerations impacting claims.
• Experience managing external counsel and other experts.
• Strong analytical, problem solving and decision-making capability.
• Ability to prioritise workload and manage multiple claims effectively.
• Strong communication and stakeholder engagement skills.
• Proficiency in Microsoft Office.

• Stakeholder engagement: Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.
• Collaboration And Teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work.
• Adapting To Change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements.
• Continuous Improvement: Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency.
• Innovation: Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities.
• Resilience: The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before.
• Future Focused: Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively.

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.