Canopius is seeking a Service Desk Analyst to join the UK-based team in Manchester. The role provides Level 1 and 2 IT support across Canopius offices, with core hours 08:00–18:00 and some weekend work.
The post-holder will be the main point of contact via phone and ITSM tickets, delivering reliable, customer-focused IT services. The successful candidate will support end users both in the office and remotely, escalate issues as needed, and contribute to incident management within a hybrid
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IT Service Desk Analyst - 1st/2nd Line Support (Hybrid UK) in Manchester employer: Canopius Group
At Canopius, we pride ourselves on being an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation. As part of our Cyber Incident Management Team, you'll not only gain invaluable experience in handling real-world cyber incidents but also benefit from continuous professional development opportunities in a supportive environment. Our commitment to employee growth, coupled with the chance to work alongside industry experts, makes Canopius a rewarding place to build your career in cyber security.
