Hybrid Service Desk Analyst – 1st/2nd Line IT Support in Manchester

Hybrid Service Desk Analyst – 1st/2nd Line IT Support in Manchester

Manchester Full-Time 40000 - 50000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Provide top-notch IT support and manage incidents for users across various locations.
  • Company: Join Canopius Group, a dynamic company with a focus on teamwork and communication.
  • Benefits: Enjoy hybrid working, competitive pay, and a supportive work culture.
  • Other info: Great opportunity for career growth in a collaborative setting.
  • Why this job: Be part of a fast-paced environment where your skills make a real difference.
  • Qualifications: Strong communication skills and a passion for IT support are essential.

The predicted salary is between 40000 - 50000 Β£ per year.

Canopius Group is seeking a Service Desk Analyst to deliver Level 1 and 2 IT support from Manchester, working a UK core hours rota with hybrid office/home arrangements.

You will handle incidents, maintain end-to-end ownership of tickets, and provide professional user support across Canopius offices and remote locations.

The role emphasizes strong communication and teamwork in a fast-paced environment.

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Hybrid Service Desk Analyst – 1st/2nd Line IT Support in Manchester employer: Canopius Group

Canopius is an excellent employer that fosters a dynamic work culture where innovation and collaboration thrive. Located in the United Kingdom, we offer our Cyber Risk Advisory Specialists not only competitive benefits but also ample opportunities for professional growth and development within the rapidly evolving field of cybersecurity. Join us to make a meaningful impact while building trusted relationships with clients and enhancing your expertise in a supportive environment.

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Contact Details:

Canopius Group Recruitment Team

We think you need these skills to ace Hybrid Service Desk Analyst – 1st/2nd Line IT Support in Manchester

1st Line IT Support
2nd Line IT Support
Incident Management
Ticketing Systems
User Support
Communication Skills
Teamwork