Canopius is seeking a Service Desk Analyst to deliver Level 1/2 IT support across the UK, based in Manchester on a hybrid model. Core hours are 08:00–18:00, with weekend shifts on a rota.
You will manage ITSM tickets, maintain SLA compliance, and collaborate with regional teams to ensure reliable services. The role supports end users both in-office and remotely, handling incidents, ticket escalations, and daily IT operations.
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Hybrid IT Service Desk Analyst (1st/2nd Line) in Manchester employer: Canopius Group
At Canopius, we pride ourselves on being an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation. As part of our Cyber Incident Management Team, you'll not only gain invaluable experience in handling real-world cyber incidents but also benefit from continuous professional development opportunities in a supportive environment. Our commitment to employee growth, coupled with the chance to work alongside industry experts, makes Canopius a rewarding place to build your career in cyber security.
