Canopius Group in Manchester is seeking an experienced Complaints Lead to oversee the Global Complaints process across 50 insurance products. You will act as the subject matter expert on complaints, collaborating with DCAs, Coverholders, and internal claims and underwriting teams to ensure full adherence to our commitment to treat customers fairly.
You will use root cause analysis and stakeholder management to address issues where claims handling or policy wordings fall short, and you will be
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Global Complaints Lead: Root Cause & Stakeholder Advocate in Manchester employer: Canopius Group
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