Claims Operations Analyst

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. Our Claims Vision is to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims. We aim to be the envy of the market.

Canopius is seeking a detail-oriented and analytical individual to help identify opportunities to enhance the performance of our delegated claims administrators (DCAs), as well as ensuring all DCAs meet their baseline contractual obligations. This is an excellent opportunity for someone to leverage their analytical skills and gain valuable experience applying them to claims performance management within the insurance industry.

Working with the Claims Data and MI Manager alongside the Delegated Performance Team, this role is specifically responsible for pulling together key claims metrics, trends and data from multiple sources to identify performance issues and, ultimately ensuring, where possible, we only work with those best-in-class DCAs who are committed to delivering the Canopius claims vision and values. Supporting and collaborating with colleagues in the Claims function will also be critical to the success of this role, working with a broad range of stakeholders representing a plethora of Product and Business Units, as well as colleagues in the Conduct team, risk team, underwriting teams, complaints team, procurement team, legal team and Delegating Authority Management team.

We are primarily seeking an individual with the motivation, drive and enthusiasm to deliver excellence in everything we do, from a delegated claims perspective. We can promise a diverse range of tasks, working in a highly collaborative claims team committed to delivering our Claims Vision.

• Design, build, and maintain advanced Power BI dashboards to provide actionable insights by integrating data from Excel documents and the internal data warehouse, while driving the modernisation and automation of the DCA performance process.
• Work closely with Claims MI and Delegated Performance Team to identify any drivers adversely impacting key claim metrics, such as lifecycle and decline ratios, amongst others.
• Conduct detailed analysis of delegated authority performance, ensuring data accuracy and delivering regular performance reports to key stakeholders.
• Maintain strong working relationships with all claims colleagues and stakeholders from across the business, to ensure a complete understanding of any associated risks and challenges with our DCAs.
• Create reports using our Customer Service feedback tool which will help our DCAs improve the claims experience for our customers.
• Where necessary, work with internal stakeholders on the onboarding of new DCAs to ensure they are fully aware of both our policyholders and Canopius' reporting and data needs and expectations.
• Assist in pulling together key data/metrics required for our Product reviews, including where necessary interrogating this data and securing further reports and information.
• Assist in pulling together key data/metrics required for regulatory returns, such as the FCA General Insurance Value Measures return.
• Collate and interrogate additional reports from DCAs, such as regular account specific performance updates (weekly, monthly, quarterly updates).
• Support the wider Claims Operations team in proactively managing and addressing any ad hoc queries or requirements from either internal or external stakeholders.

Candidates should ideally have experience working with delegated business, particularly within an operational role. Emphasis will be placed on candidates who possess strong expertise in handling data.

Candidates will have key personal skills including:

• Strong proficiency in Power BI, Microsoft Excel, and other data tools, with a natural curiosity for analysing and interpreting data.
• A positive, enthusiastic, and confident individual with a proactive attitude toward solving problems.
• Ability to work effectively both independently and as a collaborative team player.
• Focused on delivering the highest quality service and maintaining a customer-oriented mindset.
• A forward-thinking approach with the ability to help modernize the DCA process and embrace new technologies.
• Open, honest, warm, and respectful communication skills to foster strong relationships.
• A self-starter attitude with a commitment to professional growth and development.
• Strong organizational skills to prioritize tasks effectively and proactively meet deadlines.
• Willingness to take responsibility, act with honesty, integrity, and fairness in all actions.