Claims Adjuster - Credit Political Risk & Crisis Management

Claims Adjuster – Credit Political Risk & Crisis Management

Join the Canopius Group in London as a Claims Adjuster focusing on Credit & Political Risk and Crisis Management (CPC) claims. This role offers an opportunity to build expertise in an exciting niche while working closely with underwriters, political and legal experts.

Job Description

Canopius has an established team of underwriters and claims adjusters working collaboratively to provide exceptional customer service and practical solutions to our clients. The team handles claims arising from a wide range of risks. This role will focus on Credit & Political Risk and Crisis Management (CPC) claims. Canopius is a leading insurer in this field, providing protection against risks such as non-payment, illegal government intervention, sabotage and terrorism. This breadth of underwriting interest creates a unique opportunity for an individual interested in claims to build a comprehensive knowledge of the political risk and credit world, working closely with internal political and legal experts in addition to our underwriters.

Our Claims Vision is “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market” and is at the core of everything we do.

We are seeking a motivated and enthusiastic individual to join our team as a Claims Adjuster. This is an excellent opportunity for an experienced Claims Adjuster in the London insurance market; experience in CPC claims is advantageous but we are committed to developing a diverse team and are open to applications from adjusters with experience in different classes of business who would like the opportunity to specialise in an exciting niche class of business. The successful candidate will learn to proactively and independently adjust political risk and credit claims from initial notification through to settlement.

Responsibilities

• Develop a thorough understanding of the claims within the Credit & Political Risk and Crisis Management portfolio and monitor circumstances that may turn into claims (e.g., war in Ukraine).
• Proactively adjust claims within their authority and in accordance with the Canopius claims manual; ensuring the highest level of service by driving claims through to resolution.
• Ensure that adequate financial provisions are maintained and reported appropriately.
• Nurture and maintain collaborative working relationships with internal and external stakeholders, especially underwriters for these classes of business.
• Instruct and proactively work with panel lawyers, adjusters, and experts to ensure the best outcomes while controlling costs and reducing claims leakage.

Skills and Experience

• A positive, enthusiastic, and confident disposition.
• A passion for learning and a keen interest in current events.
• A strategic thinker with strong communication skills; able to articulate viewpoints clearly.
• A collaborative and thoughtful approach to working with other stakeholders in the claims process (underwriters, brokers, insureds).
• Customer focused and driven to provide the highest quality of service delivery.
• Able to work independently and as a team player.
• Willingness to take responsibility and accountability.
• Act with honesty, integrity and fairness at all times.
• Ability to prioritise and meet deadlines proactively.
• Preference for candidates with knowledge of the Lloyd’s insurance market and an understanding of the claims function, but not essential.
• Proficiency in Microsoft Office and openness to using AI; advantageous.

Competencies

Stakeholder engagement – cultivates and maintains positive relationships with stakeholders, effectively communicating to drive collaboration and support.

Collaboration and teamwork – works effectively with teams and external groups to accomplish goals.

Adapting to change – embraces change as a growth opportunity.

Continuous improvement – analyses current state and identifies strategies to improve processes.

Innovation – creates, develops and implements new ideas to enhance processes, systems and services.

Resilience – copes with setbacks and thrives under pressure.

Future focused – anticipates regulatory, technology and client changes and proactively responds to trends.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Finance and Sales

Industry

Insurance