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For Companies At a Glance
- Tasks: Support and enhance our policy administration systems while troubleshooting issues.
- Company: Join Canopius, a leading global insurer with a positive culture.
- Benefits: Enjoy hybrid working, competitive salary, health cover, and a focus on wellbeing.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth.
- Qualifications: Experience with SQL Server and customer support; a willingness to learn is key.
- Other info: Flexible working model in the heart of London, embracing diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
The role is within the application support team within the IT department. The role is responsible for providing day to day support and operational excellence of the companies policy administration systems (subscribe) and the ecosystem around it. The role will be actively involved in BAU support, project implementations, managing system maintenance and upgrades and working on incident Problem and Service Requests.
Key Responsibilities
- Executes standard operational support activities across the Subscribe estate.
- Provides advice to business users and supports day to day operational changes to the system.
- Prepares required documentation including support-level and user-level documentation.
- Manages own work and priorities through ticketing system and workflow.
- Troubleshoots issues with the business and liaises with 3rd party vendor for anything that cannot be handled in house.
- Participates in the migration, configuration and rollout of new or upgraded software and associated APIs.
Skills And Experience
- SQL Server, T-SQL, SSIS, SSRS.
- Working knowledge of insurance practices.
- Experience of providing support in a customer-facing environment.
- Exposure to ITIL practices.
- Excellent communication skills with the ability to convey issues and resolutions to all levels of the business.
- Self-starter with a willingness to learn new skills & technologies.
- Demonstrates a continuous improvement mindset.
Desirable:
- Adaptable to changing priorities, workloads and demonstrates good stakeholder management.
- Exposure of working in a highly regulated environment.
- Experience with Microsoft's suite of applications such as DevOps, PowerApps, PowerBI, Power Automate.
Our Benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Locations
Application Support Analyst in Cheshire, Warrington employer: Canopius Group
Contact Detail:
Canopius Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at Canopius on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding the insurance industry. We want to see that you can talk the talk and walk the walk when it comes to application support.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you’ve tackled tricky issues, especially in customer-facing roles. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who fit our culture.
We think you need these skills to ace Application Support Analyst in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with SQL Server, T-SQL, and any relevant customer-facing support roles. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves liaising with business users and third-party vendors, it's crucial to showcase your excellent communication skills. Use examples in your application that demonstrate how you've effectively conveyed issues and solutions in the past.
Be Clear About Your Experience: When detailing your experience, be specific about your involvement in BAU support, project implementations, and system maintenance. We love candidates who can clearly articulate their contributions and the impact they've made in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Canopius Group
✨Know Your SQL Inside Out
As an Application Support Analyst, you'll be working with SQL Server, T-SQL, SSIS, and SSRS. Brush up on your SQL skills before the interview. Be prepared to discuss how you've used these technologies in past roles, and maybe even solve a sample query or two.
✨Understand the Business Context
Familiarise yourself with the insurance practices relevant to the role. Canopius operates in a highly regulated environment, so showing that you understand the industry will set you apart. Research common challenges faced in policy administration systems and think about how you can contribute to solutions.
✨Show Off Your Communication Skills
Excellent communication is key for this role. Be ready to demonstrate how you've effectively conveyed technical issues to non-technical stakeholders in the past. Practice explaining complex concepts in simple terms, as this will be crucial when liaising with business users and third-party vendors.
✨Embrace Continuous Improvement
Canopius values a continuous improvement mindset. Think of examples where you've identified inefficiencies and implemented changes. Be prepared to discuss how you stay updated with new technologies and your willingness to learn, as this will resonate well with their culture.
