Casualty Claims Adjuster

Canopius is seeking a knowledgeable Claims Adjuster to join its Casualty Claims team. The portfolio includes General Liability, Product Liability, and Medical Professional Liability across a broad range of industries, offering exposure to diverse claims, sectors, and jurisdictions. The role currently focuses on US claims, with plans to include International General Liability and a small legacy portfolio of UK Employers’ Liability claims.

Key Responsibilities

• Proactively adjust Casualty claims within authority from notification through to settlement.
• Develop and apply a strong understanding of policy coverage, wordings and exclusions.
• Analyse coverage, liability and quantum including complex issues and multi‑jurisdictional exposures.
• Ensure accurate and timely reserving in line with Canopius reserving philosophy.
• Maintain accurate claims files and documentation in line with internal and regulatory standards.
• Build and maintain relationships with brokers, clients and internal stakeholders, including underwriters and actuaries, to deliver consistent, effective claims management.
• Instruct and manage panel lawyers, loss adjusters and external experts to achieve optimal claim outcomes and reduce claims leakage.
• Provide oversight of delegated claims and third‑party administrators, monitoring performance and ensuring claims are managed in accordance with Canopius claims values.
• Escalate complex or high value matters appropriately to senior stakeholders.
• Contribute to claims trends analysis and continuous improvement initiatives.
• Ensure compliance with internal policies, claims manual and regulatory requirements.
• Other ad hoc duties as required.

Skills and Experience

• Experience handling US Casualty claims within the London market.
• Strong understanding of policy coverage, wordings and liability assessment.
• Knowledge of legal and regulatory considerations impacting claims.
• Experience managing external counsel and other experts.
• Strong analytical, problem‑solving and decision‑making capability.
• Ability to prioritise workload and manage multiple claims effectively.
• Strong communication and stakeholder engagement skills.
• Proficiency in Microsoft Office.

Competencies

• Stakeholder engagement – Cultivates and maintains positive relationships with relevant stakeholders to drive collaboration.
• Collaboration and teamwork – Works effectively with team and cross‑functional groups to accomplish goals.
• Adapting to change – Adjusts thoughts, feelings and behaviours to handle new or complex situations.
• Continuous improvement – Analyses current and future business requirements to identify strategies for improvement.
• Innovation – Creates and implements new ideas to enhance processes or products.
• Resilience – Copes with setbacks, challenges or difficulty and recovers promptly.
• Future focused – Anticipates changes in regulations, technology and client needs to respond proactively.

Benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing, including hybrid working, a competitive base salary, non‑contributory pension, discretionary bonus, and insurance coverages such as health (family) and dental.

Equal Employment Opportunity

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio‑economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.