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For Companies At a Glance
- Tasks: Support and enhance our policy administration systems while tackling exciting challenges.
- Company: Join Canopius, a leading global insurer with a positive and inclusive culture.
- Benefits: Enjoy hybrid working, competitive salary, health cover, and a focus on your wellbeing.
- Why this job: Make a real impact in a dynamic environment while developing your tech skills.
- Qualifications: Experience with SQL Server and a passion for learning new technologies.
- Other info: Flexible work model with great career growth opportunities in the heart of London.
The predicted salary is between 28800 - 43200 £ per year.
The role is within the application support team within the IT department. The role is responsible for providing day to day support and operational excellence of the companies policy administration systems (subscribe) and the ecosystem around it. The role will be actively involved in BAU support, project implementations, managing system maintenance and upgrades and working on incident Problem and Service Requests.
Key Responsibilities
- Executes standard operational support activities across the Subscribe estate.
- Provides advice to business users and supports day to day operational changes to the system.
- Prepares required documentation including support-level and user-level documentation.
- Manages own work and priorities through ticketing system and workflow.
- Troubleshoots issues with the business and liaises with 3rd party vendor for anything that cannot be handled in house.
- Participates in the migration, configuration and rollout of new or upgraded software and associated APIs.
Skills And Experience
- SQL Server, T-SQL, SSIS, SSRS.
- Working knowledge of insurance practices.
- Experience of providing support in a customer-facing environment.
- Exposure to ITIL practices.
- Excellent communication skills with the ability to convey issues and resolutions to all levels of the business.
- Self-starter with a willingness to learn new skills & technologies.
- Demonstrates a continuous improvement mindset.
Desirable:
- Adaptable to changing priorities, workloads and demonstrates good stakeholder management.
- Exposure of working in a highly regulated environment.
- Experience with Microsoft's suite of applications such as DevOps, PowerApps, PowerBI, Power Automate.
Our Benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Application Support Analyst in Bolton employer: Canopius Group
Contact Detail:
Canopius Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Bolton
✨Tip Number 1
Network like a pro! Reach out to current employees at Canopius on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding the insurance industry. We want to see that you can talk the talk and walk the walk when it comes to application support!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled issues in the past, especially in customer-facing roles. We love hearing about your experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Application Support Analyst in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SQL Server, T-SQL, and any relevant insurance practices. We want to see how your skills align with the role of Application Support Analyst!
Show Off Your Communication Skills: Since this role involves liaising with business users and third-party vendors, it's crucial to demonstrate your excellent communication abilities. Use clear examples in your application to showcase how you've effectively conveyed issues and solutions in the past.
Highlight Your Problem-Solving Mindset: We love candidates who can troubleshoot and think on their feet! Share specific instances where you've resolved issues or improved processes, especially in a customer-facing environment. This will show us you're ready for the challenges of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at Canopius!
How to prepare for a job interview at Canopius Group
✨Know Your SQL Inside Out
As an Application Support Analyst, you'll be working with SQL Server, T-SQL, SSIS, and SSRS. Brush up on your SQL skills before the interview. Be prepared to discuss how you've used these technologies in past roles, and maybe even solve a sample query or two.
✨Understand the Business Context
Familiarise yourself with the insurance practices relevant to the role. Knowing how policy administration systems operate within the insurance sector will help you answer questions more effectively and show that you're genuinely interested in the industry.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Think of examples where you've successfully conveyed complex issues to non-technical users or collaborated with stakeholders. Practise explaining technical concepts in simple terms to demonstrate your ability to bridge the gap between IT and business.
✨Emphasise Your Problem-Solving Mindset
Be ready to discuss how you've approached troubleshooting in previous positions. Highlight your experience with incident management and how you liaised with third-party vendors when necessary. Showing a proactive attitude towards continuous improvement will resonate well with the interviewers.
