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- Tasks: Resolve complex customer issues related to Ubuntu and open source software.
- Company: Canonical is a leading provider of open source software, known for Ubuntu.
- Benefits: Enjoy remote work, annual bonuses, and a personal learning budget of $2,000.
- Why this job: Join a dynamic team, work on cutting-edge technology, and make a global impact.
- Qualifications: Strong background in Computer Science or STEM, with Linux and coding experience.
- Other info: Work remotely with occasional international travel for team events.
The predicted salary is between 30000 - 42000 £ per year.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world\’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with + colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a Software Support Engineer to…
…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location: This is a remote role, we have teams in all time zones.
The role entails
What we are looking for in you
Nice-to-have skills
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Software Support Engineer employer: Canonical
Contact Detail:
Canonical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Familiarise yourself with Canonical's products, especially Ubuntu and its ecosystem. Understanding the nuances of Linux-based systems and open-source software will give you an edge in discussions during interviews.
✨Tip Number 2
Engage with the open-source community by contributing to projects or forums related to Ubuntu, Kubernetes, or OpenStack. This not only showcases your skills but also demonstrates your passion for the technology.
✨Tip Number 3
Prepare to discuss real-world troubleshooting scenarios you've encountered. Being able to articulate your problem-solving process and the technical methods you used will impress interviewers.
✨Tip Number 4
Network with current or former employees of Canonical on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued, which can help tailor your approach.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux and open source software. Include specific projects or roles where you've used Python, Go, C, or C++ on Linux, as these are key skills for the Software Support Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for open source technology and troubleshooting. Mention any relevant experiences that demonstrate your problem-solving skills and ability to work collaboratively in a distributed team environment.
Showcase Technical Skills: When detailing your technical skills, be specific about your familiarity with Ubuntu, Kubernetes, OpenStack, and other technologies mentioned in the job description. Use examples to illustrate your proficiency and how you've applied these skills in real-world scenarios.
Highlight Soft Skills: Canonical values soft skills, so make sure to highlight your communication abilities, curiosity, and flexibility. Provide examples of how you've effectively communicated complex technical issues or collaborated with teams to achieve goals.
How to prepare for a job interview at Canonical
✨Show Your Passion for Open Source
Make sure to express your enthusiasm for open source software during the interview. Discuss any personal projects or contributions you've made to open source communities, as this will demonstrate your commitment and understanding of the ecosystem.
✨Demonstrate Technical Proficiency
Be prepared to discuss your experience with Linux and any relevant programming languages like Python, Go, C, or C++. You might be asked technical questions or even to solve problems on the spot, so brush up on your skills and be ready to showcase your knowledge.
✨Communicate Clearly and Concisely
Since the role involves troubleshooting and working with various teams, effective communication is key. Practice explaining complex technical concepts in simple terms, as this will help you convey your ideas clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you resolved technical issues or collaborated with others to find solutions, and be ready to share these examples during the interview.
