Support Support Linux Support (Remote) in London

This is an opportunity for a prospective Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. You will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. While our engineers regularly solve deeply interesting, complex technical problems - from triaging cloud environments to root-cause analysis on unseen Linux kernel crashes - this is fundamentally a role rooted in human connection. You will act as a trusted peer and technical guide to external engineering teams, translating intricate open-source challenges into clear, empathetic solutions. We are rapidly expanding and looking for brilliant problem solvers who are just as passionate about building strong, collaborative relationships with customers as they are about the next generation of Canonical solutions.

The role entails:

• Empathetic Engagement: Partner directly with customers across remote sessions, ticketing, and live conversations to deeply understand and resolve their technical roadblocks.
• Manage your support cases with a strong sense of personal integrity, ensuring commitments are honoured and customer expectations are communicated transparently and predictably.
• Knowledge Advocacy: Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community.

What are we looking for in you:

• Communication Excellence: Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly.
• The Soft-Skill Edge: A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy.
• Academic Dedication: Exceptional academic track record from both high school and university.
• Educational Background: An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
• Linux & Cloud Familiarity: A solid foundation in Linux systems, demonstrated through university projects, lab work, or personal exploration, with exposure to one or more of the following: Block, object, and network storage technologies.
• System Networking: Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams.

What we offer colleagues:

• We consider geographical location, experience, and performance in shaping compensation worldwide.
• We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
• In addition to base pay, we offer a performance-driven annual bonus or commission.
• We balance our programs to meet local needs and ensure fairness globally.
• Distributed work environment with twice-yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass, and travel upgrades for long haul company events.

About Canonical:

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Diversity of experience, perspectives, and background create a better work environment and better products.