At a Glance
- Tasks: Provide technical support and manage customer cases in a dynamic environment.
- Company: Canonical is a leading open source software provider, known for Ubuntu.
- Benefits: Enjoy a competitive salary, annual bonuses, and a personal learning budget.
- Other info: Opportunity to travel internationally and participate in team events twice a year.
- Why this job: Kickstart your tech career while working with industry leaders in a collaborative culture.
- Qualifications: Strong communication skills and a passion for Linux are essential; tech degree preferred.
The predicted salary is between 30000 - 42000 £ per year.
This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. You will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
Your day to day job is to deliver an outstanding technical support experience on the full Desktop and Server technical stack at Canonical, while being an excellent communicator and a service-oriented professional. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.
Location
Office Based in London, England
The role entails
- Investigate issues reported by customers by researching and escalating issues.
- Work to resolve complex customer problems related to Canonical’s portfolio of products.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos.
- Provide technical and infrastructure support during office events.
- Provide technical onboarding support for new employees.
What Are We Looking For In You
- Professional written and spoken English with excellent presentation skills.
- Exceptional academic track record from both high school and university.
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
- Track record of going above-and-beyond expectations to achieve outstanding results.
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
- Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Solid Knowledge or hands-on experience in any of: Networking, Virtualization / Cloud, Containers, Storage technologies.
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job.
- Ability to travel internationally twice a year for company events up to two weeks long.
What We Offer Colleagues
- Distributed work environment with twice-yearly team sprints in person.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues.
- Priority Pass, and travel upgrades for long haul company events.
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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Linux Desktop Support Associate (London UK office) employer: Canonical
Canonical is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture in London where innovation thrives. With a strong commitment to equal opportunity, employees benefit from personal development budgets and the chance for international travel, making it a rewarding place to advance your career while contributing to customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Linux Desktop Support Associate (London UK office)
✨Tip Number 1
Familiarise yourself with Canonical's products, especially Ubuntu. Understanding the technical stack and common issues users face will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Engage with the Linux community online. Participating in forums or contributing to open-source projects can showcase your passion for Linux and customer support, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to explain how you've resolved complex issues in the past, as this role heavily relies on problem-solving skills.
✨Tip Number 4
Network with current or former Canonical employees on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued, which can give you an edge in your application.
We think you need these skills to ace Linux Desktop Support Associate (London UK office)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience with Linux troubleshooting and customer support. Emphasise any technical skills that align with the job description, such as familiarity with Ubuntu and experience in a customer-facing role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer success. Mention specific experiences where you went above and beyond to resolve issues, and express your eagerness to learn and grow within Canonical.
Showcase Communication Skills:Since the role requires excellent communication, ensure your application reflects your ability to communicate clearly and professionally. Use concise language and structure your application well to demonstrate your presentation skills.
Highlight Problem-Solving Experience:Include examples of how you've effectively resolved complex technical issues in previous roles. This could involve detailing your approach to troubleshooting or how you managed customer expectations during challenging situations.
How to prepare for a job interview at Canonical
✨Show Your Passion for Linux
Make sure to express your enthusiasm for Linux and open source technologies during the interview. Share any personal projects or experiences that demonstrate your commitment to learning and using Linux, as this will resonate well with Canonical's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlight your troubleshooting process, especially in relation to Linux environments, as this role requires strong problem qualification and resolution skills.
✨Communicate Clearly and Professionally
Since the role involves direct customer interaction, practice articulating your thoughts clearly and professionally. Use examples to illustrate your communication style, ensuring you can set the right expectations with customers effectively.
✨Familiarise Yourself with Canonical's Products
Before the interview, take some time to learn about Canonical's product offerings, particularly Ubuntu. Understanding their portfolio will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
