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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for employees and customers at Canonical.
- Company: Canonical is a leading open source software provider, known for Ubuntu and global collaboration.
- Benefits: Enjoy a competitive salary, annual bonuses, learning budgets, and opportunities to travel.
- Why this job: Kickstart your tech career in a dynamic environment with a focus on innovation and customer success.
- Qualifications: Strong communication skills, Linux troubleshooting experience, and a passion for technology are essential.
- Other info: Work from a state-of-the-art London office and participate in team events worldwide.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Linux Desktop Support Associate (London UK office)
Join the Canonical team as a Linux Desktop Support Associate in our London office. In this role you will provide first‑line technical support to employees and customers, including troubleshooting desktop and server environments, handling AV support for office conferences, and engaging in a regular weekend working rotation.
Location: Office based in London, England
Responsibilities
- Investigate and resolve customer issues by researching and escalating when necessary.
- Resolve complex problems related to Canonical’s portfolio of products.
- Own support cases and ensure they are handled in accordance with our Service Level Agreement to achieve the highest customer satisfaction.
- Engage customers directly via phone, ticketing system, and remote sessions to resolve issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge‑base articles and maintain existing ones to share lessons learned.
- Understand the Ubuntu development process to set realistic customer expectations.
Qualifications
- Professional written and spoken English with excellent presentation skills.
- Strong academic record from high school and university.
- Undergraduate degree in a technical subject or a compelling alternative path.
- Track record of exceeding expectations to achieve outstanding results.
- Experience with Linux troubleshooting (collecting logs, stack traces, editing configuration files).
- Experience integrating Linux with authentication/directory services, network file systems, etc.
- Ability to navigate stack traces and logs and advise on next steps.
- Solid understanding of OS and application‑level bugs and when to escalated to the correct team.
- Programming fundamentals in any language.
- Ability to learn quickly, thrive on change, and handle the pressure of a customer‑facing job.
- Willingness to travel internationally twice a year for company events up to two weeks.
What we offer
- Distributed work environment with twice‑yearly in‑person team sprints.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review and performance‑driven bonus or commission.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues.
- Priority Pass and travel upgrades for long‑haul company events.
Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industry
Software Development
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Linux Desktop Support Associate (London UK office) employer: Canonical
Contact Detail:
Canonical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linux Desktop Support Associate (London UK office)
✨Tip Number 1
Familiarise yourself with Canonical's products, especially Ubuntu. Understanding the technical stack and common issues users face will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Engage with the Linux community online. Participating in forums or contributing to open-source projects can showcase your passion for Linux and customer support, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss real-world troubleshooting scenarios. Think of examples where you've resolved complex issues, as this will highlight your problem-solving skills and ability to handle customer needs effectively.
✨Tip Number 4
Network with current or former Canonical employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Linux Desktop Support Associate (London UK office)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Linux troubleshooting and customer support. Emphasise any technical skills that align with the job description, such as familiarity with Ubuntu and experience in a customer-facing role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific experiences where you went above and beyond to resolve issues, and express your eagerness to learn and grow within Canonical.
Showcase Communication Skills: Since the role requires excellent communication, ensure your application reflects your ability to communicate clearly and professionally. Use concise language and structure your application well to demonstrate your presentation skills.
Highlight Problem-Solving Experience: Include examples of how you've effectively resolved complex technical issues in previous roles. This could involve detailing your approach to troubleshooting or how you managed customer expectations during challenging situations.
How to prepare for a job interview at Canonical
✨Show Your Passion for Linux
Make sure to express your enthusiasm for Linux and open source technologies during the interview. Share any personal projects or experiences that demonstrate your commitment to learning and using Linux, as this will resonate well with Canonical's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlight your troubleshooting process, especially with Linux systems, and be ready to explain how you would approach common problems that might arise in the role.
✨Communicate Clearly and Professionally
Since the role involves direct customer interaction, practice articulating your thoughts clearly and professionally. Use examples from your past experiences to showcase your communication skills, especially in high-pressure situations.
✨Familiarise Yourself with Canonical's Products
Before the interview, take some time to learn about Canonical's product offerings, particularly Ubuntu. Understanding their portfolio will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
