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- Tasks: Support customers by solving ticket requests and onboarding new users.
- Company: Canonical is a leading tech firm driving the open-source revolution with Ubuntu.
- Benefits: Enjoy remote work, annual bonuses, personal development budgets, and travel opportunities.
- Why this job: Join a dynamic team focused on customer success in a cutting-edge tech environment.
- Qualifications: Customer-facing experience and a passion for technology are essential.
- Other info: Fluency in additional languages is a plus; we value diversity!
The predicted salary is between 32000 - 46000 ÂŁ per year.
Join to apply for the Graduate Customer Success Manager role at Canonical
Join to apply for the Graduate Customer Success Manager role at Canonical
The role of a Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical\’s vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.
Location: This role will be based remotely worldwide.
What Your Day Will Look Like
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential as well as high risk customers from newly onboarded users or customers
- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer\’s objectives.
- Engage with your portfolio of customers to ensure risk identification
- Collect feedback from customers and format them for review by the product team
What We Are Looking For In You
- Customer-facing experience
- An empathetic individual with a natural drive to help others
- Passion for technology, infrastructure and Ubuntu in particular is a must
- Excellent presentation skills
- Strong organisational skills, ability to structure and constantly update documentation
- A team player capable of interacting with all departments internally
Additional Skills That You Might Also Bring
- We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
What We Offer You
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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Graduate Customer Success Manager employer: Canonical
Contact Detail:
Canonical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Success Manager
✨Tip Number 1
Familiarise yourself with Canonical's products, especially Ubuntu and its ecosystem. Understanding the technical aspects and benefits of these products will help you engage more effectively with customers and demonstrate your passion for technology.
✨Tip Number 2
Develop your customer-facing skills by seeking out opportunities to interact with clients or users. This could be through internships, volunteer work, or even part-time roles in customer service. The more experience you have, the better you'll be at building trust and rapport with customers.
✨Tip Number 3
Network with current or former employees of Canonical on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, as well as potentially lead to referrals that can boost your application.
✨Tip Number 4
Stay updated on industry trends related to open source software and customer success management. Being knowledgeable about the latest developments will not only enhance your conversations during interviews but also show your commitment to the field.
We think you need these skills to ace Graduate Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Graduate Customer Success Manager at Canonical. Familiarise yourself with their products and the importance of customer success in their business model.
Tailor Your CV: Highlight any customer-facing experience you have, especially in tech or support roles. Emphasise your organisational skills and ability to communicate effectively, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and Ubuntu. Share specific examples of how you've helped customers in the past and how you can contribute to Canonical's mission of enhancing user experience.
Showcase Language Skills: If you speak any additional languages, be sure to mention them in your application. Canonical values diverse language skills, which can set you apart from other candidates.
How to prepare for a job interview at Canonical
✨Understand Canonical's Products
Before the interview, make sure you have a solid understanding of Canonical's product offerings, especially Ubuntu and its related services. This knowledge will help you demonstrate your passion for technology and your ability to support customers effectively.
✨Showcase Your Customer-Facing Experience
Be prepared to discuss your previous customer-facing roles and how you've successfully managed customer relationships. Highlight specific examples where you resolved issues or improved customer satisfaction, as this aligns with the responsibilities of a Customer Success Manager.
✨Demonstrate Empathy and Problem-Solving Skills
As a Customer Success Manager, empathy is key. Be ready to share instances where you helped others overcome challenges. This will show your natural drive to assist customers and your ability to identify and alleviate their pain points.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the team dynamics, the challenges they face, or how success is measured in the Customer Success department at Canonical.
