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- Tasks: Support customers, resolve issues, and enhance documentation for a seamless experience.
- Company: Join Canonical, a leader in open-source innovation with a remote-first culture.
- Benefits: Enjoy personal development budgets, generous leave, and travel opportunities.
- Why this job: Make a real impact by helping customers navigate innovative tech solutions.
- Qualifications: Customer-facing experience, empathy, and a passion for technology are essential.
- Other info: Work in a diverse environment with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Graduate Customer Success Manager role at Canonical.
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The role of a Customer Success Manager at Canonical
Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers and ensure a positive experience navigating Canonical\’s offerings. They understand customer objectives and leverage internal and external resources to address pain points, align expectations, and develop collaboration roadmaps.
This team focuses on providing thoughtful interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. Although primarily focused on the Tech segment, including store customers, you will manage a portfolio of clients. Our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, connecting with diverse users and identifying future champions.
Location
This role is remote and worldwide.
What your day will look like
- Supporting customers by resolving ticket requests.
- Enhancing documentation for problem solving, FAQs, and onboarding.
- Driving campaigns through digital touchpoints.
- Identifying high potential and high risk customers.
- Onboarding new customers and introducing products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
- Collaborating with Sales and Support to develop engagement plans.
- Engaging with your customer portfolio to identify risks.
- Gathering and formatting customer feedback for product review.
What we are looking for in you
- Customer-facing experience.
- Empathy and a drive to help others.
- Passion for technology, especially Ubuntu.
- Excellent presentation skills.
- Strong organizational skills for documentation.
- Ability to work collaboratively across departments.
Additional skills
Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills, is appreciated.
What we offer
We offer a distributed work environment, personal development budgets, annual reviews, recognition rewards, generous leave, parental leaves, employee assistance, travel opportunities, and travel upgrades for events. Compensation is shaped by location, experience, and performance, with regular reviews and bonuses.
About Canonical
Canonical is a leader in open-source innovation, publishing Ubuntu and supporting AI, IoT, and cloud platforms. Since 2004, we’ve been a remote-first company committed to excellence and diversity. We foster a workplace free from discrimination and value diverse perspectives.
Additional details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Software Development
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Graduate Customer Success Manager employer: Canonical
Contact Detail:
Canonical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Canonical on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Canonical's products inside out. Dive into Ubuntu and other offerings. The more you know, the better you can connect with the interviewers and show your passion for tech!
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to communicate effectively. Try explaining complex tech concepts to friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Canonical team.
We think you need these skills to ace Graduate Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! Mention any relevant experiences or projects that highlight your love for tech, especially Ubuntu. We want to see that you’re genuinely excited about the role and the impact you can make.
Tailor Your Application: Make sure to customise your application to fit the Graduate Customer Success Manager role. Highlight your customer-facing experience and how it aligns with our goals at Canonical. We appreciate when candidates take the time to connect their skills with what we’re looking for!
Be Clear and Organised: Your written application should be easy to read and well-structured. Use clear headings and bullet points where necessary. This not only shows off your organisational skills but also makes it easier for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Canonical
✨Know Your Stuff
Familiarise yourself with Canonical's products, especially Ubuntu and the tech stack mentioned in the job description. Being able to discuss these confidently will show your passion for technology and help you connect with the interviewers.
✨Showcase Your Empathy
As a Customer Success Manager, empathy is key. Prepare examples from your past experiences where you've helped customers or resolved issues. This will demonstrate your ability to understand customer needs and build trust.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage risks or onboard new clients, and be ready to explain your thought process and actions.
✨Highlight Collaboration Skills
Since the role involves working across departments, be prepared to discuss how you've successfully collaborated in the past. Share specific examples that illustrate your organisational skills and ability to work as part of a team.
