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For Companies At a Glance
- Tasks: Onboard customers and manage their experience with innovative tech solutions.
- Company: Join Canonical, a leader in open-source technology and remote work culture.
- Benefits: Enjoy a competitive salary, personal development budget, and flexible working arrangements.
- Why this job: Make a real impact by helping customers succeed with cutting-edge products.
- Qualifications: Fluent in French and English, with 5+ years in IT and project management.
- Other info: Work remotely with opportunities for travel and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Enterprise Customer Success Manager (French speaker) Join to apply for the Enterprise Customer Success Manager (French speaker) role at CanonicalThe role of an Enterprise Customer Success Manager at Canonical
Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical\’s vast offering. By clearly understanding their customer\’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:
Mass – SMEs or large businesses starting their journey with CanonicalFocus – Large companies with established ARRStep Growth – a selection of high-potential customersLocation: This role will be based remotely in the EMEA region.What your day will look like
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer\’s objectives.Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teamsServe as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.Supporting customers through reactive ticket requests.Create campaigns targeting multiple customers through digital touch-points and activities.What we are looking for in you
Native French level required with excellent command of EnglishMinimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.Excellent presentation skills with the ability to guide a conversation about complex software.Experience building and improving internal processes while maintaining timely delivery to customer-related projects.A true team player capable of interacting with all departments and at all levels, both internally and externally.Knowledge of agile methodologies.Additional Skills That You Might Also Bring
Experience with Salesforce, Jira and CRMsWhat we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.Distributed work environment with twice-yearly team sprints in person – we\’ve been working remotely since 2004!Personal learning and development budget of USD 2,000 per yearAnnual compensation reviewRecognition rewardsAnnual holiday leaveMaternity and paternity leaveEmployee Assistance ProgrammeOpportunity to travel to new locations to meet colleagues from your team and othersPriority Pass for travel and travel upgrades for long haul company eventsAbout Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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Enterprise Customer Success Manager (French speaker) employer: Canonical
Contact Detail:
Canonical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager (French speaker)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Canonical on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Canonical's products inside out. Dive into Ubuntu, MAAS, and other offerings. The more we know, the better we can align our experience with what they need!
✨Tip Number 3
Show off your customer success skills! Think of examples where you've reduced churn or improved customer satisfaction. We want to demonstrate how we can bring value to their team right from the get-go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that we’re serious about joining the Canonical family. Let’s make it happen!
We think you need these skills to ace Enterprise Customer Success Manager (French speaker)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience with IT projects and customer success, especially in areas like Linux OS or cloud computing. We want to see how your skills align with what we do at Canonical!
Show Off Your Language Skills: Since this role requires a native level of French and excellent English, don’t forget to showcase your language proficiency. Use both languages in your application where appropriate, and maybe even mention any relevant experiences that demonstrate your bilingual abilities.
Be Specific About Your Experience: When detailing your work history, focus on specific achievements and projects that relate to customer success and IT. We love numbers and results, so if you’ve improved customer satisfaction or reduced churn, let us know how you did it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Canonical
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Canonical's products, especially Ubuntu and its related services. Familiarise yourself with how these products can solve customer pain points and enhance their experience. This knowledge will help you demonstrate your ability to onboard new customers effectively.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or projects. Highlight how you reduced churn, facilitated product adoption, or identified growth opportunities. This will show that you have the practical experience needed for the role.
✨Brush Up on Your French and English Skills
Since this role requires native-level French and excellent English, practice speaking both languages fluently. Be ready to switch between them during the interview if necessary. This will not only showcase your language skills but also your adaptability in a bilingual environment.
✨Prepare for Cross-Functional Collaboration Questions
Expect questions about how you would work with different teams like Sales, Engineering, and Support. Think of examples where you've successfully collaborated across departments to achieve a common goal. This will demonstrate your team player mentality and your ability to drive results through collaboration.
