Engineering Manager, Managed Services
Engineering Manager, Managed Services

Engineering Manager, Managed Services

Glasgow Full-Time 48000 - 84000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic engineering team to enhance development and operations in cloud technologies.
  • Company: Join Canonical, the innovative force behind Ubuntu and open-source software.
  • Benefits: Enjoy remote work, a personal development budget, and annual compensation reviews.
  • Why this job: Be part of a pioneering tech firm that values diversity and innovation in a global setting.
  • Qualifications: Bachelor's degree in technology and experience in software delivery or managing operations teams required.
  • Other info: Opportunity for travel and collaboration with top industry professionals.

The predicted salary is between 48000 - 84000 £ per year.

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world\’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office‐based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder‐led, profitable, and growing.

We are hiring an Engineering Manager …

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you\’ll be working with the latest technology in a fast‐paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day‐to‐day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Location: This is a globally remote role.

The role entails

Manage a growing engineering team to optimise the quality and velocity of both development and operations

Identify and measure team health indicators

Implement disciplined engineering and operations processes

Represent the BootStack team with respect to stakeholders, customers, and external teams

Ensure proper team focus on priorities, milestones, and deliverables

Work to meet service level agreements with customer deployments around the globe

Deliver quality managed services in a consistent, timely manner

What we are looking for in you

Bachelors (or equivalent) education in a technology field

Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams

Proven experience with OpenStack

Demonstrated strong commitment to testing methodologies and maintainable code quality

Experience with Linux system administration, Ubuntu/Debian a plus

Strong communication and cooperation skills

Experience with agile software development methodologies

Experience working in and managing distributed teams

Technical aptitude for understanding complex distributed systems

Experience with cloud topologies and technologies

Travel to team and company events and customer meetings, roughly 20% or less

What we offer colleaguesWe consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance‐driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice‐yearly team sprints in person

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Team Member Assistance Program & Wellness Platform

Opportunity to travel to new locations to meet colleagues

Priority Pass and travel upgrades for long‐haul company events

About CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‐source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employerWe are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Mid‐Senior level

Employment type

Full‐time

Job function

Management and Manufacturing

Industries

Software Development

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Engineering Manager, Managed Services employer: Canonical

Canonical is an exceptional employer that champions a distributed work culture, allowing you to collaborate with talented colleagues from around the globe while enjoying the flexibility of remote work. With a strong focus on personal development, employees benefit from a generous learning budget and annual compensation reviews, ensuring recognition for outstanding performance. The opportunity to travel for team sprints and engage in meaningful projects within the open-source community makes Canonical a rewarding place to build your career as an Engineering Manager.
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Contact Detail:

Canonical Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Engineering Manager, Managed Services

Tip Number 1

Familiarise yourself with Canonical's products, especially Ubuntu and OpenStack. Understanding their applications in cloud technologies will help you speak confidently about how your experience aligns with their needs during any discussions.

Tip Number 2

Highlight your experience in managing distributed teams, as this is crucial for the role. Be prepared to discuss specific examples of how you've successfully led remote teams and maintained productivity across different time zones.

Tip Number 3

Showcase your technical skills in programming languages like Python or Go, as well as your knowledge of Linux system administration. Being able to demonstrate your hands-on experience with these technologies can set you apart from other candidates.

Tip Number 4

Prepare to discuss your approach to agile methodologies and how you've implemented them in past projects. This will demonstrate your ability to adapt and thrive in a fast-paced engineering environment, which is essential for the role.

We think you need these skills to ace Engineering Manager, Managed Services

Leadership and Team Management
Cloud Technologies Expertise
OpenStack Proficiency
Linux System Administration
Software Development (Python, Go, C, C++, Java)
Agile Methodologies
Strong Communication Skills
Collaboration and Stakeholder Management
Technical Aptitude for Distributed Systems
Service Level Agreement (SLA) Management
Quality Assurance and Testing Methodologies
Operational Process Implementation
Performance Measurement and Team Health Indicators
Adaptability in a Remote Work Environment

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in managing engineering teams and your technical skills, especially in Linux, Cloud technologies, and programming languages like Python or Go. Use keywords from the job description to align your experience with what Canonical is looking for.

Craft a Compelling Cover Letter: In your cover letter, express your passion for open source software and your understanding of Canonical's mission. Mention specific projects or experiences that demonstrate your ability to manage distributed teams and deliver quality managed services.

Showcase Your Technical Expertise: Include examples of your experience with OpenStack and cloud technologies in your application. Highlight any relevant projects where you implemented disciplined engineering processes or improved service delivery.

Emphasise Communication Skills: Since collaboration is key in this role, make sure to mention your strong communication and cooperation skills. Provide examples of how you've successfully worked with stakeholders and customers in previous roles.

How to prepare for a job interview at Canonical

Show Your Passion for Open Source

Make sure to express your enthusiasm for open source technologies, especially Linux and Ubuntu. Share any personal projects or contributions you've made to open source communities, as this will demonstrate your commitment and understanding of the ecosystem.

Highlight Your Management Experience

Since the role involves managing a growing engineering team, be prepared to discuss your previous management experiences. Focus on how you optimised team performance, implemented processes, and ensured quality in service delivery.

Demonstrate Technical Aptitude

Be ready to discuss your technical skills, particularly in software delivery and cloud technologies. Prepare examples of how you've worked with distributed systems, OpenStack, or similar technologies, and how you approached problem-solving in those contexts.

Prepare for Collaboration Scenarios

Given the emphasis on collaboration with customers and stakeholders, think of examples where you've successfully worked with diverse teams. Highlight your communication skills and how you managed expectations and priorities in a remote work environment.

Engineering Manager, Managed Services
Canonical
Location: Glasgow

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