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For Companies At a Glance
- Tasks: Investigate and resolve customer issues with Canonical's products while ensuring high satisfaction.
- Company: Join Canonical, a leader in open source software and the Ubuntu platform.
- Benefits: Enjoy a remote work environment, personal development budget, and annual compensation reviews.
- Why this job: Be part of a pioneering tech firm and make a real impact in the open source community.
- Qualifications: Strong English skills, technical degree or equivalent experience, and hands-on Linux support.
- Other info: Dynamic team culture with opportunities for international travel and career growth.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Join to apply for the Cloud Support Engineer role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives across public cloud, data science, AI, engineering innovation and IoT. The company is founder led, profitable and growing, with 1100+ colleagues in 75+ countries and mostly remote roles.
Location: This is a globally remote role, unless specified otherwise.
Responsibilities
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical\’s portfolio of products
- Own the results of each support case, ensuring delivery according to the SLA and achieving high customer satisfaction by setting the right expectations and fulfilling commitments
- Engage directly with customers and collaborate via phone, ticketing system, and remote sessions to resolve issues
- Participate in a regular weekend working rotation
- Contribute new knowledge base articles and maintain existing articles to share knowledge and lessons learned
- Understand Ubuntu development process to set customer expectations on timelines for a fix
What we are looking for in you
- Professional written and spoken English with excellent presentation skills
- Strong academic record from high school and university
- Undergraduate degree in a technical subject or a compelling alternative narrative
- Track record of going above and beyond to achieve outstanding results
- Hands-on experience supporting Linux systems with 3+ of the following:
- Virtualization / Cloud using KVM or OpenStack
- Containers with Docker, LXD/LXC, or Kubernetes
- Storage technologies (block, object, network)
- Networking (bonding, firewalling, bridging, MTU, etc.)
What we offer
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review and performance-driven bonus or other incentives
- Comprehensive benefits aligned with local needs and global fairness
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source and the publisher of Ubuntu. We recruit on a global basis and set a high standard for people joining the company. Most colleagues have worked from home since 2004.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
- Industries: Software Development
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Cloud Support Engineer employer: Canonical
Contact Detail:
Canonical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Get to know Canonical and its products inside out! Familiarise yourself with Ubuntu and the tech stack they use. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since the Cloud Support Engineer role involves resolving complex customer issues, brush up on your Linux systems knowledge and be ready to demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Engage with the community! Join forums or groups related to Canonical and Ubuntu. Networking can lead to valuable insights and connections that might just give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job with us at Canonical.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and experience with Linux systems. We want to see how you’ve tackled challenges in the past, so don’t hold back on sharing specific examples!
Tailor Your Application: Take a moment to customise your application for the Cloud Support Engineer role. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Keep It Professional: While we love a friendly tone, remember to keep your written application professional. Clear, concise language will help us see your communication skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Canonical
✨Know Your Stuff
Make sure you brush up on your Linux systems knowledge and any relevant cloud technologies like KVM or OpenStack. Be ready to discuss your hands-on experience and how you've tackled complex issues in the past.
✨Customer-Centric Mindset
Since this role involves direct customer interaction, think about examples where you've gone above and beyond for a customer. Prepare to share how you set clear expectations and ensured high satisfaction in previous support roles.
✨Showcase Your Problem-Solving Skills
Be prepared to walk through your troubleshooting process. Think of specific instances where you resolved challenging problems, and be ready to explain your thought process and the tools you used.
✨Engage with the Company Culture
Research Canonical's values and their commitment to open source. During the interview, express your enthusiasm for their mission and how your background aligns with their goals, especially in terms of collaboration and innovation.
