At a Glance
- Tasks: Support customers with Ubuntu and open source products, solving complex technical issues.
- Company: Join Canonical, a leader in open source software and innovation.
- Benefits: Enjoy remote work, competitive pay, annual bonuses, and a personal development budget.
- Other info: Work in a diverse, global team with opportunities for international travel.
- Why this job: Be part of a pioneering team shaping the future of technology.
- Qualifications: Strong English skills, tech background, and experience with Linux systems required.
The predicted salary is between 28800 - 48000 £ per year.
About the Role
This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
Key Responsibilities
You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.
Key Qualifications
- Professional written and spoken English with excellent presentation skills
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Hands-on and working experience in supporting Linux systems including virtualization/cloud (KVM/OpenStack), containers (Docker/LXD/LXC/Kubernetes), storage technologies, networking
Location
Location: Office Based in London, England
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Cloud Support Engineer employer: Canonical
Canonical is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture in London where innovation thrives. With a strong commitment to equal opportunity, employees benefit from personal development budgets and the chance for international travel, making it a rewarding place to advance your career while contributing to customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Canonical on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Linux systems, cloud technologies, and troubleshooting. We want to see your passion for tech shine through!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you tackled complex issues, especially in cloud environments. We love hearing about how you’ve gone above and beyond!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Canonical team.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Show Your Passion for Open Source:When writing your application, let us see your enthusiasm for open source software. Share any personal projects or contributions you've made to the community. This will help us understand your commitment and fit for the Cloud Support Engineer role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight your experience with Linux systems, cloud technologies, and customer support. We want to see how your skills align with what we’re looking for at Canonical.
Be Clear and Concise:In your written application, clarity is key. Use straightforward language and avoid jargon unless necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our official website. This ensures that your application gets to the right place and helps us keep track of all candidates efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Canonical
✨Know Your Stuff
Make sure you brush up on your Linux systems knowledge, especially around virtualization and cloud technologies like KVM or OpenStack. Be ready to discuss your hands-on experience and any troubleshooting you've done in the past.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved. Canonical values candidates who can think critically and approach problems methodically, so have a few stories ready that highlight your analytical skills.
✨Communicate Clearly
Since you'll be engaging directly with customers, practice explaining technical concepts in simple terms. Good communication is key, so focus on being clear and professional in your responses during the interview.
✨Understand the Company Culture
Familiarise yourself with Canonical's commitment to open source and their distributed work environment. Showing that you align with their values and understand their mission will set you apart from other candidates.
