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- Tasks: Support customers with Ubuntu and open source products, solving complex technical issues.
- Company: Join Canonical, a leader in open source software and innovation.
- Benefits: Enjoy remote work, competitive pay, annual bonuses, and a personal development budget.
- Why this job: Be part of a pioneering team shaping the future of technology.
- Qualifications: Strong English skills, tech background, and experience with Linux systems required.
- Other info: Work in a diverse, global team with opportunities for international travel.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Cloud Support Engineer role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\’s leading public cloud and silicon providers, and industry leaders in many sectors.
Cloud Support Engineer – Remote
Overview
We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
Responsibilities
- Investigate issues reported by customers by researching and escalating issues.
- Work to resolve complex customer problems related to Canonical’s portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understand Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
Qualifications
- Professional written and spoken English with excellent presentation skills.
- Exceptional academic track record from both high school and university.
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
- Track record of going above-and-beyond expectations to achieve outstanding results.
- Hands‑on and extensive working experience in supporting Linux systems including 3 or more of:
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- Virtualization / Cloud – primarily using KVM or OpenStack.
- Containers – especially with Docker, LXD/LXC, or Kubernetes.
- Storage technologies – block, object and network.
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
- Cloud computing expertise in provisioning, monitoring, orchestration, etc.
- Advanced troubleshooting experience:
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- Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Ability to navigate effectively stack traces and logs, and advise on next steps.
- Solid understanding of OS and Application level bugs and when to upscale to the correct team.
- Programming fundamentals in any language.
- Extensive customer support experience is key:
-
- Customer needs are top priority.
- Communicate professionally, emphatically, clearly and set the right expectations.
- Ability to travel internationally twice a year for company events up to two weeks long.
Benefits
- Distributed work environment with twice‑yearly team sprints in person.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues.
- Priority Pass, and travel upgrades for long haul company events.
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company.
Equal Opportunity
Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Information Technology
Industries
- Software Development
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Cloud Support Engineer employer: Canonical
Contact Detail:
Canonical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Canonical on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Linux systems, cloud technologies, and troubleshooting. We want to see your passion for tech shine through!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you tackled complex issues, especially in cloud environments. We love hearing about how you’ve gone above and beyond!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Canonical team.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Show Your Passion for Open Source: When writing your application, let us see your enthusiasm for open source software. Share any personal projects or contributions you've made to the community. This will help us understand your commitment and fit for the Cloud Support Engineer role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your experience with Linux systems, cloud technologies, and customer support. We want to see how your skills align with what we’re looking for at Canonical.
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and avoid jargon unless necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our official website. This ensures that your application gets to the right place and helps us keep track of all candidates efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Canonical
✨Know Your Stuff
Make sure you brush up on your Linux systems knowledge, especially around virtualization and cloud technologies like KVM or OpenStack. Be ready to discuss your hands-on experience and any troubleshooting you've done in the past.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved. Canonical values candidates who can think critically and approach problems methodically, so have a few stories ready that highlight your analytical skills.
✨Communicate Clearly
Since you'll be engaging directly with customers, practice explaining technical concepts in simple terms. Good communication is key, so focus on being clear and professional in your responses during the interview.
✨Understand the Company Culture
Familiarise yourself with Canonical's commitment to open source and their distributed work environment. Showing that you align with their values and understand their mission will set you apart from other candidates.
