Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by resolving complex issues related to Ubuntu and open source products.
- Company: Canonical is a leading provider of open source software, known for its innovative Ubuntu platform.
- Benefits: Enjoy remote work, annual bonuses, personal development budgets, and travel opportunities.
- Why this job: Join a collaborative team solving exciting tech challenges while making a real impact in the industry.
- Qualifications: Strong English skills, technical degree or equivalent experience, and hands-on Linux support knowledge required.
- Other info: Opportunity to travel internationally twice a year for team events.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Cloud Support Engineer role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\’s leading public cloud and silicon providers, and industry leaders in many sectors.
Cloud Support Engineer – Remote
OverviewWe are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
Responsibilities
Investigate issues reported by customers by researching and escalating issues.
Work to resolve complex customer problems related to Canonical\’s portfolio of products.
Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
Participate in a regular weekend working rotation.
Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
Understand Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
Qualifications
Professional written and spoken English with excellent presentation skills.
Exceptional academic track record from both high school and university.
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
Track record of going above-and-beyond expectations to achieve outstanding results.
Hands‐on and extensive working experience in supporting Linux systems including 3 or more of:
Virtualization / Cloud – primarily using KVM or OpenStack.
Containers – especially with Docker, LXD/LXC, or Kubernetes.
Storage technologies – block, object and network.
Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
Cloud computing expertise in provisioning, monitoring, orchestration, etc.
Advanced troubleshooting experience:
Linux integration with other environments (authentication/directory services, network file systems, etc.).
Ability to navigate effectively stack traces and logs, and advise on next steps.
Solid understanding of OS and Application level bugs and when to upscale to the correct team.
Programming fundamentals in any language.
Extensive customer support experience is key:
Customer needs are top priority.
Communicate professionally, emphatically, clearly and set the right expectations.
Ability to travel internationally twice a year for company events up to two weeks long.
Benefits
Distributed work environment with twice‐yearly team sprints in person.
Personal learning and development budget of USD 2,000 per year.
Annual compensation review.
Recognition rewards.
Annual holiday leave.
Maternity and paternity leave.
Employee Assistance Programme.
Opportunity to travel to new locations to meet colleagues.
Priority Pass, and travel upgrades for long haul company events.
About CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company.
Equal OpportunityCanonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority levelEntry level
Employment typeFull‐time
Job functionInformation Technology
IndustriesSoftware Development
#J-18808-Ljbffr
Cloud Support Engineer employer: Canonical
Contact Detail:
Canonical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Familiarise yourself with Canonical's products, especially Ubuntu and its ecosystem. Understanding the specific challenges users face with these technologies will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly in Linux environments. Be prepared to discuss real-world scenarios where you've resolved complex issues, as this will demonstrate your hands-on experience.
✨Tip Number 3
Network with current or former employees of Canonical through platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your passion for open source development. Engage in relevant projects or communities, and be ready to discuss how your contributions align with Canonical's mission during your conversations with them.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux systems, cloud technologies, and customer support. Use specific examples that demonstrate your problem-solving skills and technical expertise relevant to the Cloud Support Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for open source software and technology. Mention why you want to work at Canonical and how your background aligns with their mission and values. Be sure to include any relevant projects or experiences that showcase your skills.
Showcase Technical Skills: When detailing your technical skills, be specific about your experience with virtualization, containers, and networking. Highlight any hands-on experience you have with KVM, OpenStack, Docker, or Kubernetes, as these are crucial for the role.
Demonstrate Communication Skills: Since the role involves direct customer interaction, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated complex technical information to non-technical audiences in previous roles.
How to prepare for a job interview at Canonical
✨Show Your Passion for Open Source
Make sure to express your enthusiasm for open source software during the interview. Share any personal projects or contributions you've made to open source communities, as this will demonstrate your genuine interest and alignment with Canonical's values.
✨Demonstrate Technical Expertise
Be prepared to discuss your hands-on experience with Linux systems and cloud technologies. Highlight specific instances where you've resolved complex issues, particularly in areas like KVM, OpenStack, or Docker, to showcase your problem-solving skills.
✨Communicate Clearly and Professionally
Since customer support is a key aspect of the role, practice articulating your thoughts clearly and professionally. Use examples from your past experiences to illustrate how you effectively communicated with customers and set their expectations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities. Think through potential issues you might encounter in a cloud environment and how you would approach resolving them, demonstrating your analytical thinking and technical knowledge.
