At a Glance
- Tasks: Lead technical support and training for Canon's professional printing products across the UK and Ireland.
- Company: Join Canon, a leader in innovative printing solutions with a focus on service excellence.
- Benefits: Competitive salary, company car, generous annual leave, pension, and additional corporate perks.
- Other info: Dynamic role with opportunities for continuous learning and career growth.
- Why this job: Be the go-to expert in cutting-edge printing technology and make a real impact.
- Qualifications: Strong technical knowledge and a passion for customer service and teamwork.
The Field Service Specialist (FSS) is the senior technical expert within Canon's National Service Delivery Department, providing product leadership and technical expertise across a portfolio of Canon Professional Printing products throughout the UK and Ireland. As the primary escalation point for complex technical issues, the FSS is responsible for driving product performance, delivering advanced technical support, and leading root cause investigations to ensure exceptional customer outcomes. The role plays a critical part in maintaining the highest levels of service excellence for organizations that depend on Canon's industry-leading production print, document management, and workflow solutions.
Working closely with regional specialists, field service engineers, Canon partners, Service Management, and other key stakeholders, the FSS will enhance service capability through coaching, mentoring, and the delivery of specialist technical training. The role also champions continuous improvement initiatives, helping to identify systemic issues, implement corrective actions, and share best practices across the service organization. Through strong technical leadership, collaboration, and customer focus, the Field Service Specialist drives operational excellence, improves product reliability, and contributes to a best-in-class service experience for customers across the UK and Ireland.
Responsibilities
- Develop and maintain expert-level knowledge of assigned Canon Production products and associated applications, taking personal responsibility for continuous learning and skill development to serve as the UK & Ireland's primary technical authority and trusted advisor for both customers and internal stakeholders.
- Own product launch process for assigned product, applications or systems to ensure service & support readiness for introduction into the marketplace. This may include sales events, prelaunch training development, product launch support. Continually assess the business training & development needs and propose new learning content.
- As training course director, the FSS will continually evaluate course learning objectives are in line with product capabilities, market and delegate needs and amend as required.
- Deliver training courses as and when required, either face to face, virtual or new methods. Effective management of product / technical escalation, ensuring OLA/SLA are adhered to and within policy guidelines. Escalate to and collaborate with Tier 4 and third party.
- Develop and execute product performance/profitability improvement programmes.
- Actively promote correct Health and Safety practices, modifications for Canon products and local legislation.
- Collaborate & encourage team working across service & support ensuring service standards, best practice and knowledge sharing across operations.
- Collaborate with regional service operations in support of engineer productivity and development needs. Supporting the Regional Support Specialists in their coaching and mentoring field development activity plans.
- To participate periodically in project teams tackling more complex and strategic business issues in line with Service & Support Strategy.
- Act as technical lead for installs/projects where required, particularly for newly launched products and/or where 3rd party finishing equipment is included.
- Manage modification and firmware update programmes, prioritising safety modifications and those that improve CUK profitability.
- Build strong relationships with European NSOs to exchange best practices, support cross-border technical initiatives, and attend European training events, workshops, and seminars to enhance product expertise and service capability.
Qualifications
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
The salary for this role is £44,889 (d.o.e.), 25 days a/l (not inc b/h), company car/allowance, Pension, plus other additional corporate benefits. Location – National.
Professional Print Field Service Specialist in Warrington employer: Canon
Canon is an exceptional employer that fosters a collaborative and dynamic work environment in Glasgow, where employees are encouraged to excel in their roles as Commercial Print Field Technicians. With a strong emphasis on professional development and a commitment to high-quality service, Canon offers its team members ample opportunities for growth and advancement while ensuring a supportive culture that values teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Print Field Service Specialist in Warrington
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like Canon, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Professional Print Field Service Specialist in Warrington
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Canon specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Canon
✨Know Your Manufacturing Processes
Before you walk into the interview with Canon, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Canon value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
