At a Glance
- Tasks: Install, service, and repair Canon Commercial Print Ink Jet Printers and equipment.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, shift work, and opportunities for professional development.
- Other info: Enjoy a fast-paced environment with great career growth potential.
- Why this job: Be part of a dynamic team and make a real impact in the printing industry.
- Qualifications: Experience in electrical/mechanical disciplines and excellent customer service skills.
The predicted salary is between 35273 - 35273 € per year.
In this role you will be carrying out installation, service and repairs on a range of Canon Commercial Print Ink Jet Printers, as well as pre and post finishing equipment. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first-time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.
The work is varied and so if you enjoy working in a fast-paced environment, being part of a team and have accurate and excellent time management skills, then this is a great opportunity to develop your career.
Responsibilities- You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Commercial Print ink jet devices, working to strict service level agreements.
- Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.
- Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as required.
- Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade).
- Your manager will provide you with the support and guidance so you can excel in your role.
- Ensure all post-sale field service requirements are met.
- When required provide technical escalation support for colleagues.
- Ensure all activities are recorded correctly in line with company guidelines.
- Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
- To provide customer product instruction and training.
- Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.
- Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.
- Make frequent contributions to the ongoing development of the team and overall service performance.
- Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the functionality provided via Laptop.
- For your safety we ask you must fully comply with company policies and Health & Safety Guidelines, including product safety checks.
- Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role.
- Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
- Your excellent customer service and communication skills are important for you to excel in this role. Being a team player, you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance.
- Remains calm under pressure and able to prioritise tasks and activities effectively.
- NVQ or equivalent in an electrical and/or mechanical discipline.
- You’ll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem-solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts cost effectively. Drive and determination to succeed.
- You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience.
- Understanding of health and safety guidelines.
- This role also has the requirement to work a shift rotation.
- Full UK driving license.
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
Salary - £35,273 + Shift
Location – Dundee/Fife
Commercial Print Engineer in Warrington employer: Canon
At Canon, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work environment. As a Commercial Print Engineer in Dundee/Fife, you will benefit from ongoing training and development opportunities, ensuring your skills are always at the forefront of the industry. Our commitment to customer satisfaction and team support creates a rewarding atmosphere where your contributions are valued, making it an ideal place for those seeking meaningful and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Print Engineer in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Canon or in commercial print. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to troubleshooting and customer service. We all know that first impressions count, so show off your problem-solving skills and how you handle pressure!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and passion. Tailor your approach to highlight your experience with electromechanical systems and customer service.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Commercial Print Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Commercial Print Engineer role. Highlight your experience with Canon printers and any relevant technical skills. We want to see how you can bring value to our team!
Show Off Your Customer Service Skills:Since customer satisfaction is key, don’t forget to showcase your excellent communication and customer service skills in your application. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role and the company.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Canon
✨Know Your Tech
Familiarise yourself with Canon's Commercial Print Ink Jet Printers and the specific models you'll be working on. Brush up on common issues and troubleshooting techniques, as well as the latest advancements in print technology. This will show your passion for the role and your readiness to tackle challenges head-on.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you resolved issues quickly or went above and beyond for a client. Highlighting these experiences will demonstrate your commitment to customer satisfaction, which is key for this position.
✨Team Player Vibes
Be ready to discuss how you’ve contributed to team success in past jobs. Whether it’s mentoring colleagues or collaborating on projects, showing that you can work well in a team while also being self-sufficient will resonate well with the interviewers. They want someone who can fit into their culture and help elevate the team's performance.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
