At a Glance
- Tasks: Install, service, and repair Canon office printers while ensuring top-notch customer satisfaction.
- Company: Join a leading tech company known for innovation and quality service.
- Benefits: Competitive salary, ongoing training, and opportunities for career growth.
- Other info: Dynamic role with a strong emphasis on teamwork and continuous improvement.
- Why this job: Be the go-to expert for cutting-edge technology and make a real difference for customers.
- Qualifications: Technical skills in service and repair, with a focus on customer engagement.
The predicted salary is between 30984 - 30984 £ per year.
In this role you will be carrying out installation, service and repairs on a range of Canon Office Printers and Finishing products to a high standard. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first-time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.
Responsibilities
- Technical Service & Repair: Diagnose and resolve technical faults quickly and effectively, minimising downtime. Utilise remote diagnostic tools for proactive monitoring, triage, visit preparation and incident avoidance. Apply the standard service incident approach, using logical fault analysis to resolve issues efficiently, leveraging resources such as knowledge databases, manuals, bulletins and collaboration with peers and Field service specialists to minimise downtime. Achieve high first-time fix rates, minimising repeat visits and cost-effective use of time and parts. Take full ownership of RTFs (Return to fit cases) ensuring timely resolution and clear communication. Maximise eMaintenance connections during site visits, utilising remote tooling and checking onsite consumable levels. Complete firmware upgrades and modifications to ensure the reliability and safety of devices. Advise customers on billable work outside of contract entitlements and obtain authorisation before proceeding. Escalate promptly when resolution isn't possible, following escalation and incident management processes to restore service quickly, minimise disruption and capture learnings for future cases.
- Installation and Setup: Set up, install and configure devices, ensuring full functionality and customer satisfaction when engineer onsite tasks required. Provide product instruction and training, advising how to configure, network devices as per advanced installation service (Print driver, scan to folder or scan to email, green button). Conduct user training sessions on proper use and maintenance. Deliver remote support for Standard installations when required.
- Customer Engagement: Represent Canon as a trusted advisor, maintaining a professional and customer focused mindset. Communicate clearly and provide accurate and understandable explanations on services performed and technical advice. Listen and act, ensure customer concerns are resolved or escalated appropriately. Identify, share and submit quality commercial opportunities, including sales and media leads.
- Inventory & Parts Management: Identify and order spare parts promptly and cost-effectively with clear and accurate requirements, recording debriefs accurately and promptly. Maintain stock and manage inventory to control costs and support uptime. Carry out regular stock checks, SAPO and scheduled activities to keep organised and maintain the right parts for devices in your service area to maintain first time fix rates. Return unused and obsolete parts as per the returns process and non-moving stock targets in a timely manner to mitigate CEL charges. Provide accurate data to Spares Inventory team to ensure all order requirements from alternative sources are achieved right first time. Utilise spares escalation process for high urgency, business critical service incidents.
- Reporting and Compliance: Complete accurate service reports, documentation, and update job status in the field service management system in line with company guidelines. Provide feedback on recurring issues to the Service Manager for proactive resolution. Ensure compliance with company policies and health and safety guidelines and standards, ensuring safe practices are followed during all activities. Complete annual health and safety audit and field accompaniment as instructed.
- Continuous Improvement: Stay current on new products, models, features and troubleshooting techniques. Participate in ongoing training and development programs or meetings to enhance your professional, technical skills and knowledge.
Salary up to £30,984 based on experience.
Qualifications
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
Workspace field engineer (walking) in Uxbridge employer: Canon
At Canon, we pride ourselves on being an exceptional employer, offering our Workspace Field Engineers a dynamic work environment that fosters professional growth and development. With a strong focus on customer satisfaction, our team enjoys the benefits of ongoing training, a collaborative culture, and the opportunity to work with cutting-edge technology in a supportive atmosphere. Located in a vibrant area, we provide our employees with a fulfilling career path and the chance to make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Workspace field engineer (walking) in Uxbridge
✨Tip Number 1
Get to know the company inside out! Research Canon's products and services, especially their office printers and finishing products. This way, when you get that interview, you can show off your knowledge and impress them with how well you understand their needs.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common technical questions related to service and repair. Think about how you'd diagnose faults or handle customer queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your people skills! As a Workspace Field Engineer, you'll be interacting with customers regularly. Be ready to share examples of how you've provided exceptional service in the past. Remember, it's all about making that connection and ensuring customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. So, get your application in and let’s get you on board!
We think you need these skills to ace Workspace field engineer (walking) in Uxbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workspace Field Engineer role. Highlight your experience with technical service and repairs, especially with printers or similar devices. We want to see how your skills align with our focus on customer satisfaction and first-time fix rates.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our core behaviours. Show us that you’re not just looking for a job, but that you genuinely want to be part of our team at StudySmarter.
Showcase Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved technical faults in the past. We love candidates who can think on their feet and minimise downtime, so share those success stories with us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Canon
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Canon Office Printers and Finishing products. Familiarise yourself with common technical faults and how to resolve them quickly. Being able to discuss specific models and their features will show that you're prepared and genuinely interested in the role.
✨Demonstrate Customer Focus
Since customer satisfaction is key, think of examples where you've gone above and beyond for a customer. Be ready to explain how you would handle difficult situations or complaints, showcasing your ability to listen and act on customer concerns effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss your approach to diagnosing and resolving technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you’ve successfully minimised downtime in past roles.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific service incident or installation challenge. Think through your process and be ready to articulate your logical fault analysis and resource utilisation strategies.
