At a Glance
- Tasks: Install, service, and repair Canon Wide Format Printers while ensuring customer satisfaction.
- Company: Join Canon, a leader in innovative printing solutions with a supportive team culture.
- Benefits: Enjoy a competitive salary, company vehicle, and excellent benefits package.
- Other info: Opportunities for self-development and career growth within a dynamic team.
- Why this job: Make a real impact by delivering exceptional service in a fast-paced environment.
- Qualifications: NVQ or equivalent in electrical/mechanical discipline and strong problem-solving skills.
The predicted salary is between 35273 - 35273 £ per year.
Description
In this role you will be carrying out installation, service and repairs on a range of Canon Wide Format Printers.
Ensuring adherence to standard call procedures and maintaining quality standards.
Achieving a high first- time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.
The work is varied and so if you enjoy working in a fast-paced environment, being part of a team and have accurate and excellent time management skills, then this is a great opportunity to develop your career.
Responsibilities
- You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Wide Format devices, working to strict service level agreements.
- Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.
- Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as required.
- Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade).
Your manager will provide you with the support and guidance so you can excel in your role.
- Ensue all post-sale field service requirements are met.
- When required provide technical escalation support for colleagues.
- Ensure all activities are recorded correctly in line with company guidelines.
- Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
- To provide customer product instruction and training.
- Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.
- Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.
- Make frequent contributions to the on-going development of the team and overall service performance.
- Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the functionality provided via Laptop.
- For your safety we ask you must fully comply with company policies and Health & Safety Guidelines, including product safety checks.
- Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role
- Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
- Your excellent customer service and communication skills are important for you to excel in this role.
Being a team player, you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance.
- Remains calm under pressure and able to prioritise tasks and activities effectively.
- NVQ or equivalent in an electrical and/or mechanical discipline.
- You’ll be highly organised and enjoy providing excellent customer service.
Excellent planning and organisation skills.
Proactive and problem-solving skills and excellent time management skills allowing you to produce high levels of productivity.
Acts cost effectively.
Drive and determination to succeed.
- You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience.
- Understanding of health and safety guidelines.
- Full UK driving license
Qualifications
- Canon Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
- Salary - £35,273 (plus company vehicle and an excellent benefits package)
- Location – London/South East
- #LI-remote
- #LI-SJ1
Wide Format Service Engineer in Uxbridge employer: Canon
Canon is an exceptional employer that fosters a collaborative and dynamic work environment in Glasgow, where employees are encouraged to excel in their roles as Commercial Print Field Technicians. With a strong emphasis on professional development and a commitment to high-quality service, Canon offers its team members ample opportunities for growth and advancement while ensuring a supportive culture that values teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Wide Format Service Engineer in Uxbridge
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Canon, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Wide Format Service Engineer in Uxbridge
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Canon specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Canon
✨Know Your Manufacturing Processes
Before you walk into the interview with Canon, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Canon value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
