Solutions Services Contracts Manager in Uxbridge

Work with Customer Service & Operations and our software partners to ensure processes remain fit for purpose and provide governance that we invoice our customers in-line with our payments to our partners.

• Own end-to-end solutions renewals, ensuring strong retention, timely processing, and protection of solutions revenue
• Build and actively manage a forward-looking renewals pipeline with clear accountability for delivery
• Maintain accurate records of all live solutions contracts, ensuring data integrity and visibility of install base
• Drive commercial performance through margin analysis, setting target margins by channel, identifying contracts below threshold, and leading recovery plans with stakeholders
• Lead and implement pricing strategies, including structured price increase programs aligned to revenue and margin improvement
• Ensure billing accuracy and governance across customer invoicing and partner costs, meeting SLAs and protecting profitability
• Build and maintain strong relationships with key solutions providers to improve renewals processes, alignment, and visibility
• Support and collaborate with stakeholders across Sales, Finance, and Operations, build strong understanding of the full solutions portfolio and end-to-end lifecycle
• Develop reporting and dashboards to track solutions revenue, renewals, retention, and extensions, while driving continuous process improvement

Qualifications:
Technical/business education required on middle –vocational level.

Experience:
• Sales and customer centric
• Accurate data entry
• Analytical skills

Personal qualities:

• Self-motivated, commercially driven, accountable, and results-oriented.
• Highly customer focused & delivery oriented
• Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
• Proactive & problem-solving skills
• High-level product & solutions understanding to understand implications for contracts process
• Excellent organization and planning skills
• Attention to detail; quality conscious

Salary up to £37,406, dependent on experience.

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