This role allows you to provide an efficient and comprehensive technical support to Canon UK and Canon Europe employees and contractors in cooperation with European Central IT Support.
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Responsibilities
Provide IT Support to Canon Europe HQ, Canon UK and Ireland employees including remote offices and field-based employees
Work in a collaborative environment on IT projects with IT peers and stakeholders
Ensure SLA targets are met whilst providing a friendly customer-oriented approach, escalate where required
Image, maintain and deploy Windows laptops, and support of mobile devices (Samsung and Apple)
Install, maintain, and upgrade IT equipment and network infrastructure. Including working with external vendors for support and maintenance
Maintain IT assets and ensure documentation and logs are kept up to date and compliant
Work closely with the IT Local Support team, Service Desk team and third line support teams
Qualifications
Required skills:
Understanding of Office 365 environment including MS Teams, One Drive and SharePoint
Strong understanding of IT hardware laptops/desktops, mobiles devices and software
Clear verbal and written communication skills
Completion of an IT related courses, degree or apprenticeship programme
Desirable:
Understanding of video conferencing solutions
Ability to support Apple Mac devices
Familiarity of AI tools including Microsoft Co Pilot
Salary up to £33,450, dependent on experience.
#LI-AS3
