At a Glance
- Tasks: Support Canon's core customers with service, billing, and operational queries.
- Company: Join Canon, a leading tech company with a vibrant team culture.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Kickstart your career and make a real impact in client services.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
The predicted salary is between 31650 - 34450 £ per year.
Are you a recent graduate eager to kickstart your career and make a meaningful impact, or are you relatively new in your career and looking for your next move? We are seeking a motivated and enthusiastic individual to join our dynamic team at Canon. This role offers an incredible opportunity for personal and professional growth, with a clear path for career progression.
As our Client Services Executive you will provide escalation and operational support for Canon MPS core customers, acting as first-line support for queries including service, billing, and IMAC coordination as well as liaising with internal teams and third parties to resolve issues promptly and cost-effectively. You will also deliver eMaintenance, Single point of escalation (SPOE), and reporting; support field teams, monitor SLAs, and drive operational improvements for better client experience and growth.
Responsibilities
- Single Point of Escalation/ Contact (SPOE/SPOC) for assigned customers. Acts as the key stakeholder and communicates effectively with the customers and internal teams.
- Understand the customers billing set up challenges and communicate these effectively internally and back to the customer.
- Proactively manage eMaintenance status of assigned accounts, resolve communication issues with the Customer and Service, provide regular statistics for monthly and periodic reviews.
- Effectively and efficiently manage the delivery of contracted services to the account within SLA’s as laid out in the Clients Operations Manual.
- Liaising and communicating with Partner representatives and assigned stakeholders to ensure services delivered are within agreed scope of contract.
- Monitors and manages IMACD service requests from either the client or internal stakeholders to maintain optimum fleet capacity following the defined Change Management process.
- Interpret and analyse fleet performance using internal reporting tools whilst creating the Service Review documentation for periodic reviews for virtual presentation to the client, including, where applicable Monthly Health Checks.
- Own actions and outcomes from customer reviews.
- Ensure account contributes the appropriate revenues for the services they receive, verifying via cross reference of Client Agreements and internal billing documentation.
- Proactively highlight to management teams accounts that would benefit from a more enhanced customer experience using a higher level of MPS Service.
Qualifications
- Strong communication skills, both written and verbal.
- Strong presentation skills.
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- Ability to adapt communication style for non-technical audiences.
- Experience in issue resolution while maintaining high customer satisfaction.
Canon Core Behaviours
- Drive for results.
- Focus on the Customer.
- Take ownership and accountability.
- Act as a team player.
- Shows courage and conviction.
- People orientated.
- Caring for self and others.
We are open to the successful candidate being based either in Uxbridge, Middlesex or Warrington, Cheshire. The salary range for this role, depending on experience is £31,650 - £34,450 plus benefits.
Client Services Executive in Uxbridge employer: Canon
At Canon, we pride ourselves on being an excellent employer that fosters a vibrant work culture and prioritises employee growth. As a Client Services Executive, you will benefit from a clear career progression path, comprehensive training, and the opportunity to make a meaningful impact within a supportive team environment. With locations in Uxbridge and Warrington, we offer a dynamic workplace that values innovation and collaboration, ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even alumni from your university. Let them know you're on the hunt for a Client Services Executive role at Canon. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Canon's values and think about how your skills align with their focus on customer service and operational excellence. Practise common interview questions and be ready to showcase your communication skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Client Services Executive position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that match your skills.
We think you need these skills to ace Client Services Executive in Uxbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Executive. Highlight any relevant experience, especially in customer service or issue resolution, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to Canon's mission. Be sure to mention specific examples that demonstrate your ability to drive results and focus on the customer.
Showcase Your Skills:Since this role requires proficiency in Microsoft Office, particularly Excel and PowerPoint, make sure to mention any relevant skills or projects where you've used these tools effectively. We want to see how you can bring value to our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our dynamic team at Canon!
How to prepare for a job interview at Canon
✨Know Your Stuff
Before the interview, make sure you understand Canon's services and how they relate to the role of Client Services Executive. Familiarise yourself with common customer queries and issues, especially around billing and service delivery. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider preparing examples from your past experiences where you've successfully resolved issues or communicated effectively with customers. This will show that you can adapt your style for different audiences.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've tackled challenges or improved processes in previous roles or projects. Be prepared to discuss how you approached these situations and what the outcomes were. This will highlight your ability to take ownership and drive results, which is crucial for the position.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, career progression opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
