Solutions Consultant

We are seeking a highly experienced Business Applications (eCommerce) Consultant to play a pivotal role in shaping and delivering world-class digital commerce solutions; with a deep expertise in Salesforce Commerce Cloud and/or Oracle Commerce Cloud you will drive the design, implementation, and governance of end-to-end eCommerce platforms that support business growth and innovation.

In this high-impact role, you will work at the intersection of business and technology, translating complex requirements into scalable, secure, and future-ready solutions. You will lead solution architecture and delivery, partner with senior stakeholders as a trusted advisor, and ensure seamless integration with critical enterprise systems. Along the way, you will champion best practices, optimise operational performance, and mentor colleagues to build technical capability across the team.

This is a fantastic opportunity to influence digital strategy, shape enterprise architecture, and deliver cutting-edge eCommerce experiences that make a measurable impact on the business.

Design and implement end-to-end eCommerce solutions using Oracle Commerce Cloud:

• Customise OCC storefronts, integrations, and APIs to meet business needs.
• Integrate OCC or Salesforce with third-party systems such as ERP, CRM, payment gateways, and marketing tools.
• Gather/produce business process requirements and convert these into solution requirements across Process, Data, and Technology.
• Translate solution requirements into solution designs directed by Solution Control.
• Assess the impact of the IT solution with the Business applications to provide and verify estimates on effort, costs and timelines for project proposals.
• Translate the IT functional designs to IT solutions by the team.
• Advice on any solution risks to direct related test plans. Follow and protect the design principles, such as no customizations, design for flexibility.
• Drive the delivery and implementation of the resulting IT solutions in the business.
• Act as Functional Solution Guardian – Manage functional template boundaries (data, process, technology) and agree deviations with Solution Control.
• Advice stakeholders with expertise on best fitting process/IT solutions to guide requirement specifications and minimize package customizations.

• Be recognised as technical and functional expert in their respective working area by business

Drive Change Management and Adoption to ensure benefits are realised:

• Leading change management/ user adoption of the solution, by providing expertise and good practices including good understanding of specific BU/function e2e business process.
• Drive BU/ Function stakeholders to put in place key metrics (to be tracked by PMO) to give leadership visibility and insight into the usage and adoption of the platform.
• End to end oversight to ensure that new features are adopted appropriately.
• Highlight any early warning signs that could lead to lost value and work on mitigation actions with BU/function

Provide production support:

• With good understanding of domain business process - review and approve all application changes resulting from problem management assessing business risk and impact
• Participate in incident analysis and problem resolution where expertise is required and / or where the issues are complex or impact multiple processes (3rd line consultancy and 4th line resolution).
• Participate in trend analysis of all incidents and Root Cause Analysis of Major/Top incidents
• Drive resulting improvements preventing reoccurrence by either technical refactoring that can be absorbed in project releases or propose changes for budget approval.

Drive Compliancy controls for the delivery of applications with evidence:

• Zero deficiency target.
• Adhere to IT General Control (ITGC) & IT Application Control (ITAC) process / Execution.
• Assess the materiality of any related Deficiency incident and ensure implementation of mitigation and remediation. Ensure the correct production and collation of evidence.
• Apply data migration, release management, and SOD/UAM controls.

Provide consultancy on the ownership of controls and support the testing of these controls to IT Operations as require:

• Contribute and adhere to solutioning policies, principles and standards.
• Contribute to the Domains and Communities of Practice. Maintain the IT knowledge base of the Domain (baseline documentation).
• Develop project leadership and management skills within team.
• Serve as best practice/quality resource within Domain, guide team members in resolving complex issues, train/mentor junior team members.

• Education in Computer Science, Computer Engineering or related technical field. Masters Degree is a plus.
• Significant experience in working with Oracle Commerce Cloud(OCC) or Salesforce Commerce Cloud (or similar eCommerce platforms).
• Excellent IT delivery skills.
• Good knowledge and experience in IT Operations and Compliance
• Working experience in managing business during change management and rollout of projects
• Adept at creating and transforming business requirements into functional requirements and designs.
• Exceptional problem solving and sound decision making capabilities, recognised by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.
• Understanding of and experience with best practice methodologies
• Is recognized as an expert in own area within the organization.
• Provides specialized depth and/or breadth of expertise.
• Interprets internal or external business issues and recommends solutions/best practices.
• Solves complex problems; takes a broad perspective to identify solutions.

• Works independently, with guidance in only the most complex situations

Canon Core Behaviours

• Drive for results
• Focus on the customer
• Take ownership and accountability
• Act as a team player
• Show courage and conviction
• People orientated
• Care for self and others