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For Companies At a Glance
- Tasks: Install, service, and repair Canon Professional Printers while ensuring customer satisfaction.
- Company: Join Canon UK, a leader in imaging solutions committed to sustainability and innovation.
- Benefits: Enjoy competitive salaries, flexible work policies, health programs, and employee discounts.
- Why this job: Perfect for those who thrive in fast-paced environments and want to develop their careers.
- Qualifications: NVQ or equivalent in electrical/mechanical discipline; experience in electromechanical service roles required.
- Other info: Opportunities for professional growth and a commitment to an inclusive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Canon UK is looking for a Professional Print Field Service Engineer to join its team. The ideal candidate would live in the Dunstable/Luton area to meet agreed service levels. In this role, you will be carrying out installation, service, and repairs on a range of Canon Professional Printers. You will ensure adherence to standard call procedures and maintain quality standards, aiming for a high first-time fix rate and minimal return rates, with a focus on customer satisfaction and retention by delivering an exceptional service experience. The work is varied. If you enjoy working in a fast-paced environment, being part of a team, and have accurate and excellent time management skills, then this is a great opportunity to develop your career.
What we offer
- Support and Development: We invest in your professional growth, providing resources and support to learn and progress. Our leaders encourage exploration and knowledge sharing.
- Inclusive Culture: We are committed to creating an equitable culture where employees thrive.
- Sustainability: Our Kyosei philosophy emphasizes reducing environmental impact and social contribution.
- Benefits: Competitive salaries, learning & development resources, work-life balance with holidays and flexible policies, diversity initiatives, health & wellbeing programs, employee discounts, pension, awards, cycle to work scheme, season ticket loans, and charity days.
What we ask
- Provide first-line troubleshooting on Production Print devices, meeting service level agreements.
- Achieve high first-time fix rates and minimize recalls.
- Communicate effectively with customers and internal teams.
- Contribute to team development and service performance improvements.
- Meet all post-sale service requirements and provide technical escalation support when needed.
- Accurately record activities, optimize inventory, and provide product training.
- Seek authorization for chargeable work and suggest improvements.
- Support safety policies and pursue self-development opportunities.
Requirements
- Ability to deliver superior customer service and support continuous improvement.
- Excellent communication skills and the ability to work independently or as part of a team.
- Remain calm under pressure, prioritize effectively.
- NVQ or equivalent in electrical/mechanical discipline.
- Organized, proactive, with problem-solving skills and excellent time management.
- Experience as a Service Engineer in electromechanical environments with IT knowledge.
- Understanding of health and safety guidelines.
PP Amazon Service Engineer employer: Canon
Contact Detail:
Canon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PP Amazon Service Engineer
✨Tip Number 1
Familiarise yourself with Canon's range of Professional Printers. Understanding the specific models and their features will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Canon, especially those in service roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved technical issues, as this is crucial for a Service Engineer role.
✨Tip Number 4
Showcase your commitment to continuous improvement and professional development. Mention any relevant training or certifications you've pursued, as this aligns with Canon's focus on employee growth.
We think you need these skills to ace PP Amazon Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Engineer, particularly in electromechanical environments. Emphasise your problem-solving skills and any specific achievements related to customer service and technical support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of Canon's commitment to customer satisfaction and how your skills align with their needs, especially regarding first-line troubleshooting and service performance improvements.
Showcase Relevant Skills: Clearly outline your communication skills and ability to work under pressure. Provide examples of how you've successfully managed time and prioritised tasks in previous roles, as these are crucial for the fast-paced environment at Canon.
Highlight Continuous Improvement: Discuss any experiences where you contributed to team development or service performance improvements. This shows your proactive approach and aligns with Canon's focus on continuous improvement and professional growth.
How to prepare for a job interview at Canon
✨Showcase Your Technical Skills
Be prepared to discuss your experience with electromechanical systems and IT knowledge. Highlight specific instances where you've successfully troubleshot or repaired equipment, particularly in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Since the role focuses on customer satisfaction, share examples of how you've provided exceptional service in previous positions. Emphasise your ability to communicate effectively with customers and resolve issues promptly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to remain calm under pressure. Think of scenarios where you had to prioritise tasks or handle difficult situations, and be ready to explain your thought process.
✨Research Canon's Values and Culture
Familiarise yourself with Canon's commitment to sustainability and inclusivity. Be ready to discuss how your personal values align with their Kyosei philosophy and how you can contribute to their culture.
