At a Glance
- Tasks: Manage consumables, provide customer support, and ensure device uptime at client sites.
- Company: Join Canon, a global leader in imaging and innovation with a diverse culture.
- Benefits: Enjoy hybrid working, flexible hours, 25+ days holiday, and competitive salary.
- Other info: Great transport links and opportunities for personal growth in a supportive environment.
- Why this job: Make a real impact while working with cutting-edge technology and a dynamic team.
- Qualifications: Customer service skills, basic technical knowledge, and ability to communicate effectively.
The predicted salary is between 24801 - 24801 £ per year.
Based on site at the assigned client’s premises, this role ensures the timely supply of consumables and delivers exceptional customer service. Responsibilities include:
- Providing first-line triage for Canon devices.
- Responding to automated alerts and notifications.
- Proactively managing consumable stock levels across designated customer sites to maintain device uptime and service quality.
As our Onsite Operative, we would like you to have the following skills and experience:
- Ability to adapt communication style and techniques to ensure that complex information can be easily understood by a non-technical audience.
- Local language plus business English.
- Ability to work autonomously.
- Exceptional customer service skills.
- Basic technical or electrical experience.
- Excellent time keeping.
Canon Core Behaviours:
- Drive for results.
- Focus on the Customer.
- Take ownership and accountability.
- Act as a team player.
- Shows courage and conviction.
- People orientated.
- Caring for self and others.
The Salary for this role is: £24,801, plus car and company benefits including pension, 25 days annual leave (not including bank holidays), private healthcare, life insurance.
As our Onsite Operative you will be responsible for:
- Consumable Management: Ensure timely and accurate replenishment of consumables to minimize downtime for customer devices.
- Proactive Maintenance: Respond promptly to automated alerts and notifications, addressing issues before they escalate.
- First-Line Triage: Perform initial diagnostics and basic troubleshooting to resolve device issues quickly or escalate efficiently when required.
- Governance & Compliance: Ensure all devices report correctly into Canon eMaintenance and adhere to service standards.
- Customer Interaction: Act as the site interface with local FM and IT teams, maintaining strong relationships and high satisfaction levels.
- Sales & Improvement Identification: Spot opportunities for service enhancements and additional sales within assigned accounts and submit leads as per process.
- Incident Management: Attend, triage, and resolve incidents for the assigned account, ensuring timely and effective resolution.
- Technical Repair & Standards: Utilize Canon Workspace technology to complete repairs and clear incidents using prescribed technician practices; own return-to-fix cases and resolve quickly.
- Preventative Maintenance: Carry out proactive and preventative maintenance on assigned account devices to deliver maximum uptime.
- Sales Engagement & Service Promotion: Identify and close new business opportunities, and actively promote Canon services across clients to drive added value and growth.
Onsite operative-Gateshead and South Tyneside Councils employer: Canon
Canon is an exceptional employer that fosters a collaborative and dynamic work environment in Glasgow, where employees are encouraged to excel in their roles as Commercial Print Field Technicians. With a strong emphasis on professional development and a commitment to high-quality service, Canon offers its team members ample opportunities for growth and advancement while ensuring a supportive culture that values teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite operative-Gateshead and South Tyneside Councils
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Canon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Canon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onsite operative-Gateshead and South Tyneside Councils
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Canon:Your cover letter is your chance to shine! Tell us why you want to work at Canon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Canon!
How to prepare for a job interview at Canon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
